Voice Mail Software
Phone Answering Software and Systems

Voice Mail Software and Business Voicemail Solutions

Since 1978, Database Systems Corp. (DSC) has been providing computer and phone related technology to the call center industry.

DSC offers programmable voice mail software including our interactive voice response IVR software. This comprehensive solution supports both digital and analog phone lines.

Business toll free phone numbers allow customers and prospects to call your organization from anywhere in the country. Our IVR software with voice mail software features add another dimension to our call center phone systems.

An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension. Callers can leave messages using our voice mail software and these messages can be retrieved or processed electronically. This feature enhances our phone system's current robust functions such as predictive dialing, ACD, and digital call monitoring.

Contact DSC today. to learn more about our IVR services and IVR application development software.

IVR Systems Support 4 - 1000 Phone Lines

DSC offers analog and digital IVR with voice mail software. Our WIZARD phone system supports as few as 4 analog phone lines and our PACER phone system can handle up to 1000 lines. These systems can be networked to support even more lines.

With our open architecture, your inbound phone answering system can grow with your business or organization.

Complete Phone Systems

analog ivr wizard
Phone Answering System

DSC offers an affordable and expandable analog phone answering system. This 4 line voice mail system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit. You can program your own system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. IVR development applications can be designed and implemented quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.

IVR Wizard Software Speeds Phone Application Development

analog ivr wizard
Interactive Voice Response System

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. Our IVR Solution lets you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.

Data collected by our ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix, Linux or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

Call Center Simulation Models

voice broadcast simulation
Call Center Simulation

To assist our clients with estimating the resources required to perform both inbound and outbound campaigns, Database Systems Corp. provides several simulation models. These models accept calling campaign parameters such as anticipated call volume, list size and message lengths and estimates the resources required to process these campaigns.

Our IVR model and ACD simulation program is a resource calculator. The IVR model calculates resource requirements for an inbound phone campaign. It estimates the number of lines required to handle peak load processing of these calls. This model assumes that calls are evenly distributed during the peak period.

To review the different call center simulation models that we provide, simply follow the "Call Center Simulation" link maintained above.

XML Push Voice Mail Software Messaging

XML message broadcasting The WIZARD Message Broadcasting system fully supports XML Push client/server applications. Application servers can now send XML protocol messages to our WIZARD phone system to automatically dial a number and play a recorded message.

For hearing impaired phone devices, text is converted to standard TTY / TDD formated messages. For standard phone delivery, text messages can be converted to a voice message using our text to speech application software.

Multiple phone numbers can be called and multiple messages delivered (answering machine versus "live" answering), with touchphone response and call transfer capability available for standard phone messages.