Voice Mail Phone Services
Phone Answering Services and Systems

Database Systems Corp. (DSC) is a recognized leader in providing call center technology including phone systems and computer telephony software.

DSC provides voice mail services including call answering and recording capability that is integral to automatic contact center phone service.

Automatic phone answering systems with voice mail service is becoming the standard with modern businesses. This service offers callers the opportunity to obtain information about products and services 24 hours a day. Likewise, clients and prospective customers can leave voice mail messages for your employees and business associates or can have calls directed to internal customer assistance representatives or to outside phone numbers.

Our IVR processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, records voice mail messages, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension. It enhances our phone system’s current robust features of predictive dialing, ACD, and digital call recording.

This IVR front ends your organization, collecting useful information from a caller, sometimes fulfilling the caller’s request without a transfer to a customer service representative. Our total voice mail solution gives your organization complete 24 by 7 capability, providing around-the-clock information to your callers.

Contact Database to learn more about our voice mail services.

To achieve the maximum results from your ivr and voice mail phone programs, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our Voiceover Talent and Voiceovers web page. These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced in minimal time at a professional recording studio.

Most voice mail systems are built into a phone system or are self contained programs running on a separate system. This allows limited access to outside website information and applications. PACER and WIZARD IVR systems operate in a client/server environment and the script that controls our 800 number systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet using our ivr programming language. This program can run on the same server that contains your data and application programs. There are several advantages to using this technique. 800 number applications now have complete access to all the information available to your existing database programs. The 800 number system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER phone system to be played to the caller.

IVR and voice mail applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software and telephone answering software API’s. We also provide you with our own voice mail scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for ivr programming of voice mail applications.

IVR Management Reports

• Voice Mail
• Client/Server Architecture
• 800# Systems and 900# Systems
• Computer Answering Machine
• DNIS Controlled
• Multiple 800 number Scripts
• Play Message and Prompt
• Phone Key Input
• Play Music On Hold
• Call Outside Line and Transfer
• Call Outside Line and Prompt for Input
• Connect Caller to Outside party
• Record Caller Message and Store
• User Navigation and Selection
• Telephone Answering Software
• Extensive Phone Answering Software Features
• Comprehensive IVR programming language
• Route Caller to Selected Agent Groups
• C or C++ library
• EZTRAN Flow Control
• Database Access and Update
• Text To Speech (TTS)
• Mix Messages and Text
• 800 Number Response Logging and Reports

Contact Database to learn more about our IVR and voice mail phone answering solutions.