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IVR and VB User Guide
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Telephone Answering Services
Database Systems Corp. (DSC) is a leading provider of call center technology and telecommunications services. DSC offers complete inbound call center and outbound automated telephone services.
Our inbound call answering service processes phone calls using our interactive voice response (IVR) system that answers calls without an operator.
Organizations can contract their 800 telephone answering services and outbound voice messaging programs at our IVR call center facility.
As designers of telephone answering systems and software, DSC is uniquely positioned to manage your call answering service and 800 number service campaigns saving your organization both time and money.
From external database access to web integration including XML messaging, DSC can provide very custom telephone applications. Plus you will find our service to be quite affordable.
Contact Database to learn more about our automatic telephone answering services and systems.
Affordable Telephone Answering Services
Our automated IVR phone service is more than just an telephone answering service. We provide the following features that are not available with most 800 service providers:
- Your Own 800 Number
- IVR Outsourcing Services
- Calls Answered By Our Phone Systems
- Optional Professional Voice Prompts
- Unlimited Menu Selection By Caller
- Simple To Complex Caller Routing
- Complex Outside Phone Dialing Rules
- 750 Minutes Of Call Time Included
- Database Access and Update
- Automatic Telephone Answering Service
- Website and Server Data Access
- Text To Speech Data Conversion
- Call Recording and Messaging Service
- Online Reporting with Realtime Update
- Much More....
Customer Profile - Heritage Security
"Since 1980 Heritage Security Services has been providing high quality, cost-effective security services for a broad range of clients using the concept of Atmosphere Management. This includes service for construction projects, industrial manufacturing plants, retail centers, medical facilities, financial institutions, government agencies, transportation districts, cruise lines, sporting and entertainment events, as well as all types of special shows and demonstrations."
Heritage Security performs security background checks on potential security officers using our telephone answering service center to conduct the automtic phone interview. Heritage also provides interactive voice response service for security guard organizations. Guards check in to their assigned posts by calling an 800 number with their specific identification number. The Heritage system monitors whether all assigned posts are manned and notifies management if a gap in the security perimeter exists.
For further information about Heritage Security, please visit their website at www.heritagesecurity.com.
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XML Automatic Phone Messaging
Our phone answering and message broadcasting system fully supports XML Messaging client/server applications.
Application servers can now send XML protocol messages to our call processing center to automatically dial numbers and play recorded messages.
Text messages can be transmitted and converted to a voice message using our text to speech application software.
Multiple phone numbers can be transmitted as well as multiple messages, with touchphone response and call transfer capability.
For answering service clients, our inbound phone service applications can request information from your website or server using an XML Pull protocol.
Telephone Answering Systems
DSC now offers an affordable and expandable IVR analog phone system. This 4 line IVR system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit.
You can program your own system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.
DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.
What We Provide
- IVR Telephone Answering Services and Systems
- 800 Answering Service with 800 Phone Service
- Voice Broadcasting Services
- IVR Phone Answering Services
- Inbound Call Center Services
- Campaign Development and Design
- IVR Phone Application Implementation
- Phone Service Hosting
- Custom Phone Reporting
- Automated Telephone Answering Service
- Call Answering Service Software
- 800 Service with Database Integration
- Text To Speech Software Applications
- Professional Voice Recordings
- Quality Transcription Services
- Maintenance Phone Services
Professional Voice Recording
To achieve the maximum results from your inbound ivr telephone answering service and voice broadcasting phone programs, consider using our professional voice recording services.
We have contracted with several professional voice talents that you can sample by visiting our Voiceover Talent and Voiceovers web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.
Telephone Answering Service Applications
- Account Status
- Locator Services
- IVR Outsourcing Services
- Shipment Tracking
- Employee Testing/Studies
- Customer Surveys & Loyalty Programs
- Market Research
- Payroll Services
- 800 Service Voice Mail
- Claims Reporting
- Emergency Notification
- Credit Collections
- Mortgage Marketing
- Charitable Contributions
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- Product Ordering and Fulfillment
- Inventory Services
- Message and Recording Service
- Sweepstakes and Contests
- Calling Card Services
- Invoice Payment
- Lead Generation
- Satisfaction Surveys
- Voice Mail and Call Back Systems
- Fund Raising Projects
- Political Advertising
- Appointment Reminders
- Severe Weather Warnings
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Contact Database to learn more about our IVR telephone answering services and systems.
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