IVR Applications and Best Practices

This section of our technical library presents information and documentation relating to our IVR Technology Company and custom IVR software and products. Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country.

Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension. This IVR system enhances our phone system's current robust features of predictive dialing, ACD, and digital call recording. This 800 number system acts as a toll free answering service, front ending your phone, collecting useful information from a caller before the call is transferred to an agent. And the IVR system could fulfill the caller’s request without a transfer. Our IVR software solution gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.

Latest IVR Articles

• What Is Voice XML?
• VXML 2.0 and IVR Market
• Taking Dictation into the 21st Century
• Push Technology - XML In Action
• Databases, Tools Push XML Into Enterprise
• Self-Service Heals Health Insurers' Ills
• VoiceXML making Web heard in call centers
• Voice Over IP: Control Where It Belongs — In Companies’ Hands
• Smart real estate marketing strategies for 2005
• Unlock The Mystery Behind IVR Development And Integration
• “On-Hold” Messaging
• The Seven Deadly Sins of IVR
• Script Prep Checklist For Smoother Recording Sessions
• Endless Loops: Are Your Customers Getting Stuck?
• Directing Voice Overs
• Tips for Writing Voiceovers
• Hold Your Tongue - Possibly Forever
• The New IVR: Talking to You
• Global IVR Networking Strategies
• Correlating IVR Performance and Customer Satisfaction
• IVR: Talking to customers the automatic way
• Voice Response Streamlines Authorizations
• U.S. Interactive Voice Response Markets
• Designing Better IVR Systems
• Voice recognition to replace costly call centres
• Understanding Telephony Concepts for Interactive Voice Responses
• If You'd Like A Female Voice For Your IVR, Press 1...
• IVR Hell
• IVR Market Still Shaking Off its Y2K Hangover
• Railroad uses CTI and IVR
• Interactive Voice Reponse Systems
• ASP Voice Self Help
• Conversational IVR
• Voice Self-Service Making Comeback
• Is Your Brand's Image Stuck on Hold?
• Automated Speech Technology Saves Money
• Speech Technology Potential
• The New Economics for Voice in the Call Center
• Customers Prefer Self-Service
• Who Is the Voice of Your Company?
• Talking Turkey to Deliver Great Service
• Benefits of using IVR technology in the call center of a contemporary organization
• Building a Better Voice Response System
• Is Self-Service Driving Your Customers Away?
• IVR Customer Contact
• Branding News: SMS & IVR Has A More Powerful Place
• Building Speech-Enabling IVR Applications
• IVR Technology - Press 1 to Be Targeted
• Interactive Voice Response Systems (IVRS)
• IVR Technology And The Virtual Call Center
• CTI and IVR Extend To The virtual Call Center
• CTI and IVR Virtual Call Center (Page 2)
• Can You Here Me Now?
• Consumers Want a Shorter Path to Service
• Customer Self-Service: Are You Ready?
• Who's Answering the Phone?
• Help Desk Professionals Reluctant to Use IVR
• Call Centers Replacing Humans With Robotic Voices
• Self-Service Heals Health Insurers' Ills
• Study Says Touch-tone Phone Systems Could Be Used To Help Detect Callers' Dementia
• Virtual Phone Reps Replace The Old Touch-Tone Menus
• IVR and Customer Satisfaction
• On-hold message programs: Communicating in the new age of business
• Survey: Voice Systems Still Poorly Designed
• Poorly Designed IVR Systems
• The benefits of developing voice are growing louder
• Directing the Dialog: The Art of IVR
• Why Customers Hate Your IVR System
• 800 Number Phone Services
• Selecting Open Standards IVR
• Call center IVR and Web-enabled IVR
• Speech Recognition Technology
• VOIP Cabling
• Interactive Voice Response System
• What Is Text-To-Speech
• Auto Attendant / Interactive Voice Response (IVR)
• IVR (Interactive Voice Response)

IVR Software Wizard Speeds Phone Application Development

Interactive Voice Response System

Database Systems Corp. provides IVR software including our IVR wizard development tool for creating interactive voice response applications. Our IVR Solution lets you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from Windows IVR, Linux IVR or Unix operating environments.

Data collected by our ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix, Linux or Web applications through our phone software. Our predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

IVR Applications

• Automating routine tasks thereby freeing agents to
  concentrate on more complex service requests
• Speeding response times to callers
• Complete 800# and Toll free inbound service
• Extending hours of operation (24 by 7)
• Expanding call capacity faster and at a lower cost
• Providing multi-lingual support
• Reducing the cost of call center agent turnover