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Phone Customer Service
Customer Service is vital to maintaining successful business relationships.
Providing accurate and timely information in a professional  manner is the key to any call center operation. Our customer service software and phone system was built on this foundation. But the flexibility to change is just as important in this dynamic business environment.
Database Systems Corp. call center software was designed with this concept from the very beginning. That is why call center managers, with unique and changing requirements, have chosen and continue to use our customer service software as their solution. The DSC contact management phone service is ideally suited for call center service bureaus. When you need to quickly implement a new program or change existing campaigns, our products are the customer service solutions of choice.
The following articles relate to customer service techniques and suggestions, especially those articles relating to customer service by phone.
Applications and Benefits
An automated customer service phone system has a wide variety of applications within a support organization:
- Inbound Support Call Distribution
- Outbound Problem Notification
- Follow-up Processing
- Problem Escalation
- Customer Service: Follow-up
- After Hour Phone Messaging
- Customer Satisfaction Surveys
- Repair Dispatch
Automated phone systems provide significant benefits:
- Consistent Call Introduction
- Maximized Productivity
- Increased Customer Support Rep Morale
- Enhanced Cost Savings
- Improved Control
- Efficient Use of Resources
- Expanded Information Capability
Customer Support Phone Features
- Complete Predictive Dialing System
- Automatic Call Distribution (ACD systems) with ANI and DNIS recognition
- Interactive Voice Response (IVR systems)
- Text To Speech Software Applications
- Call and Voice Recording System
- Comprehensive Supervisor Command and Control System
- Support Rep Monitoring and Control
- Progressive, Preview, and Predictive Dialing System
- Outbound IVR and Voice Broadcasting
- Answering Machine Messaging
- Comprehensive List Manager with Data Import
- Remote Agent (Work At Home Support Reps)
- Fully Integrated with Our CRM Application TELEMATION
- Softphone Integration to CTI Enable Your Existing Applications
- Report and Graphical Presentation of Historical Phone Data
- Industy Standard Telemarketing Equipment Components
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