Call Center Service

This section of our technical library presents information and documentation relating to Call Center Technology including software and products. Since the Company's inception in 1978, DSC has specialized in the development of communications software and systems. Beginning with our CRM and call center applications, DSC has developed computer telephony integration software and PC based phone systems. These products have been developed to run on a wide variety of telecom computer systems and environments. The following are articles and information relating to call centers.

Call Center Best Practices

• Call Center Design
• Drive Call Center Sales: Using Service Reps to Cross-sell and Up-sell
• Best Practices for Solving the Self-Service Paradox

Call Center Customer Service

• Customers Expect Much of Call Centers
• 65% of Customer Turnover Stems From Poor Call Centers

Call Center Technology And Products

• Data Flow Management: From Call to to Contact Centers
• Are you Getting the Best Value from that Contact?
• Organizations Embracing Converged Voice and Data Applications
• Making the Right Call

Call Center Outsourcing

• To Outsource or Not? That's the Question
• On and Offshore: Call Center Economics
• Is Outsourcing Becoming Outmoded?
• A Dissenter on Outsourcing States His Case

Call Center Industry Trends

• The Vanishing American Call Center
• Is Pacific Northwest Next Big Call Center Spot?
• Contact Center Knowledge Management: New Relevance

Latest Call Center Articles

• Telecom Expense Reduction: It's Not Just About Rates
• Call Centers Bring Strength, Economic Possibilities
• Call Center Hosting Services
• EMEA Call Center Outsourcing Is Primed For Growth
• Report Predicts Big Shakeout in Indian Call Center Outsourcing Market
• Planning A European Call Center? Most Companies Look To Britain
• Four Arguments Against Outsourcing--and Why They're Wrong
• Reducing the Risk of Outsourcing
• The Next Outsourcing Destination
• Quality Care May Not Be Enough for Offshore Contact Centers
• How Can We Increase Customer Retention While Reducing Service Costs?
• Outsourcing--Making the Right Call
• Reducing Call Center Costs
• Call Center Outsourcing - Outsourced Contact Center Locations
• How to Choose The Right Contact Center Outsourcer
• Dollars and Sense - UK Call Centers
• What You Need to Know About Call Center Outsourcing
• Outsourced Call Centers: Virtual Diplomats in the Middle East?