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Accepting phone orders for goods and services has been a traditional business function for a number of years. The intelligent routing of calls to the appropriate sales person is a simple task for our call center phone system.
But our Retail Sales Phone Technology goes far beyond connecting prospective customers to sales representatives. Information can be collected from the caller prior to connecting to your sales agents. In fact, the entire order process can be programmed without the customer talking with a sales person. Product availability, pricing, and order status information can all be given to the customer using simple touch phone responses.
The following articles are related to retail sales techniques and suggestions, especially those articles relating to sales by phone.
IVR Wizard Software Speeds IVR Development
DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications.
Our IVR software lets you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool.
DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.
Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software.
The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.
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