Sitemap - Interactive Voice Response (IVR)

This section of our IVR technical library presents information and documentation relating to IVR Solutions and Interactive Voice Response software and products. Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country.

• What Is Voice XML?
• The Customer Experience is It!
• Speech Recognition Is Sound Automation
• Speech Recognition Is Sound Automation(II)
• VoiceXML: An Emerging Standard for Creating Voice Applications
• Business Advantages of VoiceXML
• Business Advantages of VoiceXML (II)
• Speech recognition enhances call-center capabilities
• Fleet Services Corp.'s interactive voice response system
• New IVR/CTI Monitoring Technologies Help Improve Performance
• XML Meets "IVR With An LCD" (1)
• XML Meets "IVR With An LCD" (2)
• XML Meets "IVR With An LCD" (3)
• Deploying IVR/IWR To Meet Customer Self-Service Needs
• Linux and VoiceXML in the Call Center
• What is Interactive Voice Response (IVR)?
• IVR / VRU User Interface Design
• IVR / VRU User Interface Design (Page 2)
• Telephony 101: Giving Voice to Your Network
• Best Practices in Designing Speech User Interfaces
• Enhance Customer Service with Interactive Voice Response
• Best Practices In IVR
• Interactive voice response research aims to improve call centre experience for users
• Pet Peeves of Automated Voice Response
• Developing a Voice User Interface (VUI) System
• 7 Tips to Deploy a Successful IVR System
• Benefits of using IVR technology in the call center
• Transitioning Your IVR From Touch Tone to Speech
• IVR technology makes phone a powerful business tool
• Speech Applications Voice New Strengths
• Bank Aims to Cash In with Speech Services
• Banks Hear Customers Loud and Clear
• Are Your Customers Lost in Self-Service?
• U.S. call centres contact Canada for work
• Automated phone services press the wrong buttons
• Is the bad rap for IVRs deserved?
• Do IVRs Help Locate Nearby Retailers? Not Often
• Speech Technology Enhances the Customer Experience
• What To Do When Callers Aren’t Using Speech
• Balancing Customer Service Support Options
• Deploying Systems at the Customer Interface
• Voice recognition frees hands; boosts customer service
• IVR Systems Answer the Call
• Enterprise Telecommunications Business Intelligence
• IP Telephony Jumpstarts IVR
• Voice business evolving rapidly
• Finding the right niche
• Updating Your System - Is VoiceXML right for your customer service strategy?
• The next-generation customer contact center
• Customer Benefits Of Voice XML: Part 1
• Customer Benefits Of Voice XML: Part 2
• IVR Speech Recognition
• Page 2 - IVR Speech Recognition
• Page 3 - IVR Speech Recognition
• Page 4 - IVR Speech Recognition
• Page 5 - IVR Speech Recognition
• The Voice Web: CT's New Terminator App?
• Is ASR Right for You?
• Speech – Ready for Mainstream
• Automated Customer Service
• Let Your Voice Do the Walking
• More Than Monitoring
• IVR Depression Severity Assessments Acceptable to FDA in Registration Trials
• IVR recognised by industry as favoured patient diary technology
• IVR – the perfect patient diary solution
• Optimizing the Supply Chain Through Trial Simulation
• Optimizing the Supply Chain Through Trial Simulation (2)
• Optimizing the Supply Chain Through Trial Simulation (3)
• Optimizing the Supply Chain Through Trial Simulation (4)
• Optimizing the Supply Chain Through Trial Simulation (5)
• Optimizing the Supply Chain Through Trial Simulation (6)
• It’s True: Your Customer Can Love Your IVR (or least be good friends)
• History of a business revolution at the end of a phone
• Speech IVR Market Update
• U.S. IVR Systems Market
• The 2004 Service Elite
• VoiceXML Versus Legacy IVR
• Defining Voice XML
• Where Is Self-Service Going With "Voice Portals"?
• Hosted Speech Technology
• Taking Speech IVR to Mainstream Acceptance
• Speech Self-Service Delivers Results
• Interactive Voice Response (IVR) Technology and the Validation of Rating Scales in Clinical Trials
• How to Establish a Medical Call Center
• Electronic clinical trials…coming of age
• Voice XML Versus IVR
• VoiceXML - Taking IVR to the Next Level

IVR Wizard Software Speeds IVR Development

Interactive Voice Response System

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. Our IVR Solution lets you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.

Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.