Sitemap - Call Answering Services

At Database Systems Corp. (DSC), we offer complete inbound call center and outbound automated phone services. Our inbound call center processes phone calls using our interactive voice response (IVR) system that answers calls without an operator.

Organizations looking to reduce costs and to improve customer service can now contract their inbound 800 answering services and outbound voice messaging programs at our automated call center facility. As designers of call answering systems and phone answering service software, DSC is uniquely positioned to manage your call answering service and 800 number service campaigns saving your organization both time and money. Because our phone answering service software was created in-house, we can deliver comprehensive 800 number outsourcing quickly -- providing you with a competitive advantage in the marketplace. From external database access to web integration including XML messaging, DSC can provide very custom phone applications. Plus you will find our 800 phone service to be quite affordable.

• How To Start A Telephone Answering Service
• Work-From-Home: Answering Service Businesses
• Introduction
• Getting Started
• Types of Home-Based Answering Services
• How to Obtain Clients
• Your Home Office
• 10 Easy Steps to Organizing Your Business
• The Art of Networking
• Marketing Your Business
• Additional Tips for Success
• Start-up Costs and How to Fund Them
• Getting Help from the SBA
• Financial and Legal Considerations
• Tips for friendly telephone services
• Increase Sales by Customer Support Outsourcing
• Improve your telephone system
• 24/7 Answering Service Can Keep Customers Happy and Facilitate Sales
• Answering Services: Yea or Nay?
• Projecting a Professional Image
• 8 Rules For Good Customer Service
• Answering the Call: Phones and your Business
• Answering Services
• Mis-information
• A Little Help From My Friends
• Business Toll Free Phone Service

IVR Wizard Software Speeds IVR Development

Interactive Voice Response System

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. Our IVR software lets you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.

Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.