Sitemap - ACD Systems (Automatic Call Distribution)

This section of our technical library presents information and documentation relating to ACD Software software and products. Automatic call distribution systems are the heart of inbound call centers. ACD systems are call routing utilities for incoming calls and can be even used to route calls originated by our predictive dialer to the next available agent. Our phone systems come with a complete automatic call distribution system for call routing.

Database Systems Corp. supports two different phone series - the WIZARD analog phone system and the PACER digital phone. Our ACD system and automatic call distributor can route calls based on the dialed phone number (DNIS) and the time of day. Additionally, the IVR system can intelligently route calls using complex conditional logic. The PACER conforms to way you do business.

• The Advantages Of Skill-Based Routing
• Next Generation ACD Technology: Optimizing Service Levels
• Reporting And Management In A CTI Environment
• Automatic Call Distribution
• Virtual call center to the rescue
• New Directions To The Successful Virtual Contact Center
• Workforce Management With Skills-Based Call Routing: The New Challenge
• Customer-Value Based Call Routing

IVR Wizard Software Speeds IVR Development

Interactive Voice Response System

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. Our IVR software lets you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.

Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.