Voice Recording Provider - Data Collection Resources

Data Collection Resources provides voice recording products and services. It is not affiliated with Database Systems Corp.

About Database Systems Corp. (DSC) DSC provides call center technology and software. Our expertise is in the telecommunications and computer telephony arena. Our products include predictive dialers, IVR interactive voice response systems, ACD automatic call distribution, phone call recording and monitoring solutions, voice message broadcasting systems and http://www.voice-broadcasting-service.com">voice broadcast services. Database has a comprehensive inbound and outbound call center that lets our clients outsource their phone applications without the added expense of equipment and phone lines.

The following organization provides voice services and telecommunications products. Information presented on this page was either provided by the company or found on the company's website. Database Systems Corp. does not endorse these services nor warrant the accuracy of this information. For current information, please visit the company's website listed below.

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Data Collection Resources

The CEMS© Call Center Recording and Evaluation suite offers affordable quality monitoring and agent performance evaluation without the need for expensive PBX/ACD upgrades. CEMS is fully scalable for all sized contact centers with single or multi-site locations. All systems include one full year of support, maintenance and ongoing software upgrades at no additional cost which is unheard of in the industry.

Organization:


Data Collection Resources
80 Caisson Road
Colchester, CT 06415

Telephone: 860-537-0649

Website: www.monitoringmadeeasy.com

Email: info@monitoringmadeeasy

Founded in 1997, Data Collection Resources (DCR) is a global provider of affordable call center quality monitoring and recording solutions that ensure a positive customer interaction experience. Customer Experience Monitoring Suite includes sampled or ‘Total Record’ scheduled recording, monitoring and playback, Agent Evaluation, Screen Capture, Record on Demand and e-Learning Management.

The Company’s strength lies in its ability to leverage the inherent capabilities of Microsoft Windows using standard ‘off the shelf’ components -- setting DCR apart from other systems that require sophisticated IT infrastructures. CEMS is designed to help customer contact centers schedule quality recording sessions and automate the agent evaluation process in full support of the business goals of the center. Matching feature-for-feature DCR offers a definitive advantage without the high price (up to 75% less expensive) or complexity of traditional systems.

Product Information