Toll Free Phone Services

Organizations looking for outbound telemarketing services and inbound toll free services can outsource their IVR and voice broadcasting projects at our affordable toll free phone service center. As designers of Interactive Voice Response IVR systems and Voice Broadcasting software, Database Systems Corp. (DSC) is uniquely positioned to manage your outsourcing programs saving your company both time and money. Because our products are created in-house, we can deliver comprehensive toll free services quickly -- providing you with a competitive advantage in the marketplace. Plus you will find our inbound and outbound telemarketing outsourcing services to be quite affordable.

TRY before you Buy

Since June 2003, the New Jersey Motor Vehicle Commission (MVC) has undergone real change, providing an enhanced level of security and customer service at every facility in which New Jersey motorists transact business with the organization. MVC now issues the nation’s most secure driver license. New Jersey’s Digital Driver License (DDL) has 22 embedded security features. By June 2004, each of MVC’s 45 license-issuing agencies will have DDL technology. These reforms, while important for a variety of safety and customer service-related reasons, are only the beginning of what’s to come for New Jersey motorists. At MVC, we have helped registration applicants learn what information is necessary when applying for vehicle and drivers licenses. Because of the complex rules enacted by the state, applicants have been provided an toll free phone number to call to obtain information necessary for their applications. This service is provided at the Database Systems Corp. call center 24 hours a day, seven days a week.

Online Toll Free Client Service Center

Database offers its clients both inbound toll free service and outbound telemarketing services with the ability to manage their own 800 phone service and voice broadcasting campaigns online. After signing up for our call center services, you can login to your own account with a unique user id and password. IVR clients can view activity reports on a real-time basis.

Voice broadcasting clients can download voice recordings and call lists and even manage the start and end of their calling campaigns. Users can view call campaign reports and the percentage of completion. To visit our Database Service Center, click on the IVR Outsourcing link.

What We Provide

VB and IVR Management Reports

• 800 Phone Service Outsourcing
• Toll Free Number IVR programs
• Voice Broadcasting projects
• Campaign Development and Design
• Online IVR Client Service Center
• 800 Phone Service Implementation
• Toll Free Outsourcing and Hosting
• Custom Reporting
• Text To Speech Software Converter
• IVR Software and Database Integration
• Professional Voice Recordings
• Quality Transcription Services
• Maintenance

Professional Voice Recording

To achieve the maximum results from your 800 toll free phone service and voice broadcasting phone programs, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our Voiceover Talent and Voiceovers web page. These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced in minimal time at a professional recording studio.

Outbound Telemarketing and Toll Free Phone Service

Account Status Locator Services Shipment Tracking Employee Testing/Studies Customer Surveys & Loyalty Programs Registration by Phone Market Research Payroll Services Voice Mail Claims Reporting

Message and Recording Service Sweepstakes and Contests Invoice Payment Lead Generation Satisfaction Surveys Voice Mail and Call Back Systems Product Ordering and Fulfillment Inventory Services Calling Card Services

According to the May 2001 study "Contact Center Self-Service Costs," the costs to handle a transaction at a traditional call center are       $5.00 for a live agent by e-mail,       $5.50 for a live agent by phone,       $7.00 for a live agent by chat. Compared to the much lower costs with an automated system of       $0.24 for a customer using web self-service,       $0.45 for IVR services transaction.
	- Gartner Group
	Stamford, CT