Outbound Telemarketing Service and Answering Services

Database Systems Corp. (DSC) offers automatic inbound and outbound telemarketing phone services. Our inbound telemarketing IVR center processes phone calls using our interactive voice response system that answers calls without an operator. Our telemarketing voice broadcasting services allow you to send simultaneous messages to customers, clients, or employees without the need for human operators.

If your organization is looking to reduce costs and to improve service, you can now contract our inbound telemarketing phone answering service and outbound voice messaging programs at our automated telemarketing facility. As designers of inbound and outbound telemarketing systems and phone answering software, DSC is uniquely positioned to manage your call answering campaigns saving your organization both time and money. Because our telemarketing outsourcing software was created in-house, we can deliver comprehensive automatic telemarketing services quickly -- providing you with a competitive advantage in the marketplace. From external database access to web integration including XML messaging, DSC can provide very custom phone applications. Plus you will find our telemarketing services to be quite affordable.

Automatic Call Answering Service

Since June 2003, the New Jersey Motor Vehicle Commission (MVC) has undergone real change, providing an enhanced level of security and customer service at every facility in which New Jersey motorists transact business with the organization. MVC now issues the nation’s most secure driver license. New Jersey’s Digital Driver License (DDL) has 22 embedded security features. By June 2004, each of MVC’s 45 license-issuing agencies will have DDL technology. These reforms, while important for a variety of safety and customer service-related reasons, are only the beginning of what’s to come for New Jersey motorists. At MVC, we have helped registration applicants learn what information is necessary when applying for vehicle and drivers licenses. Because of the complex rules enacted by the state, applicants have been provided an 800 number to call to obtain information necessary for their applications. This service is provided at the Database Systems Corp. telemarketing center 24 hours a day, seven days a week.

Voice Broadcasting Service

Complete Systems Voice Broadcasting Systems DSC offers an affordable and expandable IVR and Voice Broadcasting analog phone system ideally suited for telemarketing campaigns. This 4 line phone system includes our IVR Wizard software or comes optionally with our comprehensive software development toolkit. You can program your own system or we can provide you with a custom IVR or voice broadcasting application. These telemarketing services can be easily ported to our digital T1 phone system (PACER) when your call volume requires a larger system. DSC provides voice broadcast and IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.

Automatic "Opt Out" Features and FTC Compliance

More than just "Do Not Call" list verification. Like some dialers, we fully support a Do Not Call list check prior to calling your phone lists. However, another important FTC regulation is all but ignored by most predictive dialers.

Opt Out Technology

Because of the new FTC regulations, it is now more important than ever that your automatic Message Dialer gives call recipients the option to be removed from your calling lists. Our voice broadcasting phone dialer has an automatic "Opt Out" option that lets the recipient simply "Press 1...." and the dialed phone number will automatically be placed in a Do Not Call list maintained in the PACER and WIZARD dialer. Subsequent phone lists will be checked against this DNC file.

Additionally, the FTC requires a caller ID be provided with all telemarketing related calls. This number can be answered automatically by our integrated Opt Out program and the caller can remove the phone number by simply entering it on the touchphone keypad. This totally automatic "Opt Out" process requires no human intervention and satisfies the new FTC rules.

Professional Voice Recording

To achieve the maximum results from your call answering service and voice broadcasting phone programs, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our Voiceover Talent and Voiceovers web page. These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced in minimal time at a professional recording studio.

What We Provide

VB and IVR Management Reports

• Automated Telemarketing Services
• 800 Answering Service with 800 Phone Service
• Voice Broadcasting Services
• Phone Answering Services
• Campaign Development and Design
• IVR Phone Application Implementation
• Phone Service Hosting
• Custom Phone Reporting
• Call Answering Service Software
• 800 Service with Database Integration
• Text To Speech Software Applications
• Professional Voice Recordings
• Quality Transcription Services
• Maintenance Phone Services

Telemarketing Outsourcing Applications

Customer Surveys & Loyalty Programs Market Research Payroll Services 800 Service Voice Mail Claims Reporting Account Status Locator Services Shipment Tracking Employee Testing/Studies Emergency Notification Credit Collections Mortgage Marketing Charitable Contributions

Invoice Payment Lead Generation Satisfaction Surveys Voice Mail and Call Back Systems Product Ordering and Fulfillment Inventory Services Message and Recording Service Sweepstakes and Contests Calling Card Services Fund Raising Projects Political Advertising Appointment Reminders Severe Weather Warnings

Contact Database to learn more about our telemarketing outsourcing services and voice broadcasting phone services.