Automatic Phone Messaging Services

XML Pull Data Access

XML Messaging and How It Works

XML phone messages can be easily sent from your existing computer applications. Database Systems Corp. supports several "canned" XML message formats, but can develop new formats that fit your requirements. View how other companies and organizations are using our software and phone systems with their XML Push Applications.

AT&T Wireless (NYSE: AWE) is a leading provider of advanced wireless voice and data services for consumers and businesses. Operating one of the largest digital wireless networks in North America and the fastest nationwide wireless data network in the United States, AT&T Wireless provides its customers with high-quality mobile wireless communications service in the U.S. and internationally. AT&T WNCC uses our voice broadcasting center with XML push to notify internal personnel whenever a network outage occurs such as its routers and general cellular infrastructure. AT&T Wireless personnel receive up to three different notifications during any given failure. These notices are triggered by a unit failure and may also include interim updates as well as a notice when the unit returns to service. AT&T personnel create dynamic messages which are converted to a voice message using our text to speech program. The message identifies the specific region where the unit outage occurred along with a list of who to call.

Types of XML Push Voice Broadcast Campaigns

• Simple XML Push Voice Broadcast - This is a basic message which includes a simple text message (or wav file) and a phone number to call. The call can be to an individual or answering machine, or both. This technique could be useful when you wish to simply provide information or announce an event, provide a reminder, send a student wake-up call or request an action from the contacted individual.



• Multiple XML Push Voice Broadcast Messages - This is similar to the Simple XML Push Voice Broadcasting but more than one phone number can be designated to receive this message. Likewise, the XML message could designate a specific list that is currently maintained on the phone system to be used by the dialer. This technique could be useful when you wish to perform targeted messaging or if you want to provide custom reminders to a department or group.


• XML Messaging and Touchphone Response - This method expands the prior call technique by playing a message that gives the contacted individual options from which to select. Using touchphone responses such as "Press 1 for...", the choices could include obtaining additional information, leaving a voice message, or terminating the call. A different message can be left on an answering machine or the answering machine could be ignored completely. Although more complex than the prior call types, this form of call broadcast dialing allows the called individual to make choices when receiving the message.
  
  To hear an example of this type of message, click the Appointment Reminder button.



• XML Automatic Voice Broadcasting and Call Transfer - This is similar to the prior call technique but with the option to transfer the call to a third party. Again, using touchphone responses the contacted individual can request that the call be transferred to an outside agent. The phone system dials another number and when contact is made with the third party or different phone system, the call is transferred. This is effective when the transfer party or organization is remote or not directly connected with your phone system and center.

The Benefits of XML Message Broadcasting

• Automating emergency notification services
• Generating additional revenue with existing service center
• Processing simple notification and reminder calls
• Extending hours of operation (24 by 7)
• Automating routine tasks thereby freeing agents to
  concentrate on more complex service requests
• Speeding response times to callers
• Expanding call capacity faster and at a lower cost
• Providing multi-lingual message support
• Reducing the cost of service center operations

XML Push Applications

These are just a few applications for XML Push phone message services. These applications employ our internally developed reminder software to deliver telephone reminders and announcements:

• Automatic Message Service
• Technical Assistance Alert
• Marketing Promotion Alert
• Student/Instructor Reminders
• Wake Up Service
• Appointment Reminders
• Power Outage Notification
• System Failure Alert
• Severe Weather Warnings
• Stock Alerts
• Relay Web data via XML Pull
• Disaster Alerts and Warnings
• Group Meeting Notifications
• Special Event Notification
• Wedding/Funeral Announcements
• And much more.....

XML Pull Applications

• Automatic Message Service
• Technical Assistance Information Access
• Retrieve Customer Info using XML Pull
• And much more.....
• Account Balance Information
• Email access and playback
• Sports Scores and Team Information
• Weather and Temperature Reports
• And much more.....

Phone Message Service Features

Sample Messaging Reports

• XML Standard Messages
• Client/Server Architecture
• Multiple messages in XML message
• Customized XML message processing
• Multiple phone number messaging
• Play Message and Prompt
• Call Outside Line and Transfer
• Connect Caller to Outside party
• Record Automatic Message and Store
• User Navigation and Selection
• Voice Mail
• Route Caller to Support Rep.
• Database Access and Update
• Text To Speech (TTS)
• Mix Messages and Text
• Response Logging and Reports

Phone Message Information