Message Broadcast Service and Systems

Message Broadcast Systems Support 4 - 1000 Phone Lines

DSC offers analog and digital message broadcasting solutions. Our WIZARD phone system supports as few as 4 analog phone lines and our PACER Digital Voice Broadcast System can handle up to 1000 lines. These systems can be networked to support even more lines.

With our open architecture, our message broadcast system can grow as your organization's needs expand.

"The mission of the Department of Employment Services is to plan, develop and administer employment-related services to all segments of the Washington, DC metropolitan population. We achieve our mission through empowering and sustaining a diverse workforce, which enables all sectors of the community to achieve economic and social stability." - District Of Columbia The District of Columbia - Department of Employment Services has contracted with Database Systems Corp. to send voice messages to students within the district. DOES utilizes Voice Broadcasting from Database Systems to provide public school students with announcements regarding professional employment opportunities via summer work programs.

Message Broadcasting Example

Voice message broadcasting can be applied to many applications, from business to government and community notification. The following is an example of one use of this powerful communications tool. Simply click on the graphic or text to view this application.

Delivery Notification System

Professional Message Broadcasting Service

• Broadcast messages to either individuals or to answering machines
  and individuals with different messages.
• Remote database access with XML Pull
• Automatic FTC Do Not Call Compliance
• Call transfer to live agents with intelligent
  call routing
• Remote call transfer through dial out
• Timeout features and call control options
• Text To Speech Data Conversions
• Email notification of call results or voicemail
• Touchphone response control for both parties
• Bulk message blast with low flat rates
• Comprehensive online reporting and call management
• Do Not Call checks for bulk message blast campaigns
• Voice blast messages to millions of households
• Hearing Impaired TDD / TTY Phone device support
• Computer generated calls for alerts and automatic
  event notifications such as system failures
• Single Message broadcast using XML Push
• Customized touchphone responses
• Database access and update
• Professional voice over talent for on hold message voice overs

Message Broadcast Systems Voice Message Broadcast Systems DSC now offers an affordable and expandable message broadcasting phone system. This 4 line VB system includes our VB Wizard software or comes optionally with our comprehensive software development toolkit. You can program your own system or we can provide you with a custom VB application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system. DSC provides VB software including our VB wizard development tool for creating Voice Broadcasting applications. This wizard guides you through each step when defining your VB applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks.

Message Broadcasting - Personalized And Customized

Types of Message Broadcast Campaigns

• Simple Message Broadcast - This is a basic message delivery where the phone system dials from a list and plays one standard message either to an individual, or to an individual and an answering machine. No person or agent is required to talk with the contacted party who in turn simply listens to the message. This voice broadcast technique could be useful when you wish to simply provide information or announce an event, provide a reminder, or request an action from the contacted individual.



• Custom Message Broadcasting - Similar to the Simple Voice Broadcasting but the phone system plays a customized message based upon the number dialed. Unique items of information can be inserted into a standard message. Likewise the entire message could be unique for each number or based upon demographic items in the call list database. The message itself could be stored in the database. This technique could be useful when you wish to perform targeted marketing or if you want to provide custom reminders with names, addresses, amounts, dates or times included in the message.


• Message Broadcasting and Touchphone Response - This technique expands the prior call technique by playing a message that gives the contacted individual options from which to select. Using touchphone responses such as "Press 1 for...", the choices could include obtaining additional information, being removed from the call list, leaving a voice message, or terminating the call. A different message can be left on an answering machine or the answering machine could be ignored completely. Although more complex than the prior call types, this form of call broadcast dialing does not require that an agent be available to handle this call.
  
  To hear an example of this type of message, click the Phone Announcement button.



• Voice Broadcasting and Call Transfer - This method is similar to the prior call technique but with the option to transfer the call to a third party. Again, using touchphone responses the contacted individual can request that the call be transferred to an outside agent. The phone system dials another number and when contact is made with the third party or different phone system, the call is transferred. This is effective when the transfer party or organization is remote or not directly connected with your phone system and center.



• "Smart" Message Broadcasting - This type of calling campaign blends Voice Broadcasting with Predictive Dialing and can produce very productive results. Call broadcast messages are played to the called individual, and if the person expresses an interest in your product or service, the call can be routed immediately to a group of agents who are actively standing by to accept calls. This type of call works well when a call center is behind the message broadcast campaign. You have effectively transformed an outbound call center into a more productive inbound center.

Online Message Broadcast Reports

Voice Broadcast Reports

A key feature of the Message Broadcast System with our voice mail software is the ability to generate real time reports and graphs. This important measuring system helps you observe and control the performance of your voice broadcasting system with clear and meaningful displays.

Graphs and charts of operational statistics let you measure the effectiveness of each voice message campaign.

The information contained in each of these reports can be downloaded into a spreadsheet format for individually customized reporting. A sample of the reporting capability of our voice message System can be seen by clicking on the graphic to your right.

Voice Broadcast - XML Push Automatic Phone Messaging

The Benefits of Voice Broadcasting

• Providing high volume contacts and notifications
• Expanding hours of operation
• Automating routine calls thereby freeing employees to
  concentrate on more complex duties
• Speeding response times to message recipients
• Expanding call capacity faster and at a lower cost
• Providing multi-lingual support
• Reducing the cost of employee or call center agent turnover

Message Broadcast Product Information