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IVR AND VOICE BROADCASTING SERVICES AND SYSTEMS

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IVR Software / ACD Call Center • Tech Library • IVR Application

ACD Systems • Voice Broadcasting • Call Center Services • IVR Software • Answering Services

Products / Information

IVR Hosting
Inbound Call Centers
Reminder Service
Announcement Service
Late Payment Reminder
IVR Bill Pay
IVR Management
Telephone Answering Service
Call Routing
Auto Attendant
ACD Software
ACD Systems
IVR Solutions
IVR Service
IVRS
VUI Voice User Interface
Message Services
Contact Center Outsourcing
Toll Free Phone Service
Telemarketing Service
Voice Broadcast Software
800 Answering Service

IVR Applications

Employee Testing
Order Entry
Credit Card Processing
Order Status
Voice Mail
Inventory Confirmation
Account Status
Customer Satisfaction Surveys
Employee Benefit Call Surveys
Market Research Surveys
Call Recording Services
Locator Services
Customer Service
Literature Fulfillment
Lead Generation & Capture
Phone Contests and IVR Political Polls

Analog IVR System

Database Systems Corp. (DSC) now offers an affordable and expandable IVR (interactive voice response) phone system. Features include our easy to use IVR Wizard software that leads you step by step through the development of your own custom phone applications. You can program your own system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.

IVR Answering Systems Support 1 - 1000 Phone Lines

DSC offers both analog and digital IVR solutions. Our WIZARD phone system supports as few as 4 analog phone lines and our PACER phone system can handle up to 1000 lines. These systems can be networked to support even more lines.

Contact Database today to obtain a FREE analysis and quote.

Here are just a few of the WIZARD features

Our WIZARD phone systems are NEW office systems with Dialogic software and telephony boards. These are NOT kits. We can install your custom application at our facility - simply plug in your analog lines. Analog Phone PC and Monitor

NEW Office Environment PC (Monitor Optional)
NEW Intel/Dialogic Telephony Card(s)
4, 8, 12, or 24 Analog Line Configurations
Windows OS
DSC IVR Software
Multiple Phone Programs
Development Wizard
Text To Speech Integration
Touch Phone Navigation
Information Service
Call Recording
Message Forwarding
Dial Out Connectivity

Options and Upgrades Include:

Outbound Voice Broadcasting Feature
Music On Hold Upgrade
LINUX, Unix, Windows Development Kit
Custom Application Development

Analog Phone Systems

Analog phone systems Database Systems Corp. provides a wide range of automatic phone answering systems including our analog phone system that supports 1 to 12 lines at an affordable price. Our phone system consists of industry standard Windows / Intel telephony hardware and our award winning IVR software. Using our trademarked IVR Wizard software, phone applications can be developed in minutes. Complex surveys and call routing can be easily developed using our software. And if your organization grows and requires digital T1 phone lines, your IVR applications can be automatically transferred to our digital IVR system known as the PACER phone system.

Interactive Voice Response (IVR)

Interactive Voice Response is the technology that automatically answers your phone system with voice prompts and call routing. IVR systems are very popular for service and sales organizations, allowing customers and prospects to call your organization anytime of the day. An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension. Our affordable IVR includes as standard a text to speech converter, call recording, call transfer and email notification. This IVR system acts as an automatic answering service, front ending your phone, collecting useful information from a caller before the call is transferred to an individual if necessary. And the IVR system could fulfill the caller’s request without a transfer. This affordable analog solution gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.

IVR Wizard Speeds Phone Application Development

analog phone systems
Interactive Voice Response System

Database Systems Corp. (DSC) provides IVR software including our wizard development tool for creating interactive voice response applications. Our IVR solution lets you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.

Award Winning IVR Software

Our award winning IVR software and phone system may be purchased, or we can provide your organization IVR Outsourcing at our own IVR call center. This "Try before you buy" option lets you test market any IVR phone campaign quickly, and if successful, you can very easily bring this interactive voice response application inhouse. This also is a very cost effective alternative to acquiring your own IVR system if the call volume and activity does not warrant the expense of a new phone installation.

Phone System Features and Benefits

Analog Phone Line Support (2-12 lines)
Upgrade Path to T1 (24 - 1000 lines)
Extending hours of operation (24 by 7)
Automating routine tasks thereby freeing agents to
concentrate on more complex service requests
Speeding response times to callers
Expanding call capacity faster and at a lower cost
Providing multi-lingual support
Reducing the cost of personnel turnover

Such benefits can show an immediate return on investment and make any center more profitable.

"OPEN" IVR Software

Most IVR systems are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications. PACER Interactive Voice Response systems operate in a client/server environment and the script that controls our IVR systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet. This interactive voice response program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER interactive voice response system to be played to the caller.

IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software API’s. We also provide you with our own IVR software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of IVR applications.

For a complete listing of this software library, visit our IVR Software Development Toolkit web page.

Professional Voice Recording

professional voice recording with ivr system and interactive voice response To achieve the maximum results from your ivr phone applications, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our IVR Voice Prompts web page. These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced in minimal time at a professional recording studio.