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IVR Solutions
Database Systems Corp. (DSC) offers complete interactive voice response IVR systems and software for small to large organizations. Our IVR solutions support both digital and analog phone lines.
Business and Toll free phone numbers (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country.
Our IVR software and phone system adds another dimension to the PACER call center solutions.
An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension.
It enhances our phone system's current robust features of predictive dialing, ACD, and digital call recording.
Our IVR solution gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.
Complete IVR Systems
DSC now offers an affordable and expandable IVR analog phone system. This 4 line IVR system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit.
You can program your own system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.
DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.
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IVR Solutions and Benefits
Interactive Voice Response Systems (IVRS) can reduce customer service costs and enhance a call center by:
- Complete 800# and Toll free inbound service
- Extending hours of operation (24 by 7)
- Complete IVR Solutions
- Automating routine tasks thereby freeing agents to
concentrate on more complex service requests
- Speeding response times to callers
- Expanding call capacity faster and at a lower cost
- Providing multi-lingual support
- Reducing the cost of call center agent turnover
Such benefits can show an immediate return on investment and make any call center more profitable.
XML Push Automatic Phone Messaging
The WIZARD Message Broadcasting system fully supports XML Push client/server applications.
Application servers can now send XML protocol messages to our WIZARD phone system to automatically dial a number and play a recorded message.
For hearing impaired phone devices, text is converted to standard TTY / TDD formated messages. For standard phone delivery, text messages can be converted to a voice message using our text to speech application software.
Multiple phone numbers can be called and multiple messages delivered (answering machine versus "live" answering), with touchphone response and call transfer capability available for standard phone messages.
IVR Solution Features
- IVR Client/Server Architecture
- DNIS Controlled
- Multiple IVR Scripts
- IVR Play Message and Prompt
- Phone Key Input
- IVR Voice Mail
- Play Music On Hold
- Call Outside Line and Transfer Call
- Call Outside Line and Prompt
- Connect Caller to Outside party
- Record IVR Caller Message and Store
- User Navigation and Selection
- Route Caller to Selected IVR Agent Groups
- C or C++ IVR library
- IVR EZTRAN Flow Control
- Database Access and Update
- IVR Text To Speech Software (TTS)
- IVR Programming Wizard for Fast IVR Development
- Mix IVR Messages and Text
- IVR Response Logging and Reports
IVR Solution Information
Contact Database to learn more about our IVR Solution and Interactive Voice Response Systems with IVR programming Wizard.
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