DSC has developed both analog and digital phone systems with automated voice response features. Our analog WIZARD phone system supports as few as 4 phone lines and our digital PACER phone system can handle hundreds of phone lines. Our phone systems have been developed to operate in a network supporting even more lines.

Using this open network architecture, our inbound phone answering system can grow with your business or organization.

"The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world." Johns Hopkins university utilizes interactive voice response IVR hosting services at Database Systems Corp. to provide automated telephone interview surveys using student volunteers. Johns Hopkins is collecting survey and behavioral information over an extended period of time for long term health research.

IVR Calculator

To assist our clients with estimating the resources required to perform both inbound and outbound IVR service campaigns, Database Systems Corp. provides several simulation models. These models accept calling campaign parameters such as anticipated call volume, list size and message lengths and estimates the resources required to process these campaigns.

Our simulation program is a resource calculator. This model calculates resource requirements for an inbound phone campaign. It estimates the number of lines required to handle peak load processing of these calls. This model assumes that calls are evenly distributed during the peak period.

To learn more about these different call center simulation models, contact Database Systems Corp. today.

Database has been recognized with industry awards for its comprehensive automated computer phones. These phone systems may be purchased or we can provide your organization with outsourcing at our own call centers. Our call answering service option lets you test market any phone campaign quickly, and if your program is successful, you can very easily bring this phone application inhouse through our system purchase plan. This also is a very cost effective alternative to acquiring your own IVR system if the call volume and activity does not warrant the expense of a new phone installation.

IVR System

Our automated IVR solution lets you increase developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. To view how IVR solutions can be used in Senior notification applications, visit our IVR webpage.

DSC also has available a comprehensive software library known as our Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage call answering programs from LINUX, Unix, or Windows IVR operating environments.

Data collected by our ACD or auto attendant systems can be passed to your existing PC, Unix, Linux or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

Our interactive voice response systems can help you reduce your organization's overhead and customer service costs by provide additional call center services:

• Toll free phone answering service
• Extending hours of operation (24 by 7)
• Automating routine tasks, freeing agents to
  concentrate on more complex calls
• Speeding response times to callers
• Expanding call capacity faster and at a lower cost
• Providing multi-lingual support
• Reducing the cost of call center agent turnover

In a traditional interactive voice response system, the application is built directly into the phone system. Other types of systems are self contained programs running on a separate system, allowing limited access to outside information.

Our modern voice response systems operate in a client / server environment. The script that controls our IVR solution can be developed to run on our Wizard or Pacer phone systems, on another system residing on the same network as these phone systems, or on a system accessible from the Internet.

This interactive voice response program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. This phone system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER interactive voice response system to be played to the caller.

IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of software API’s. We also provide you with our own software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of phone applications.

For a complete listing of this software library, visit our IVR Software Development Toolkit web page.

To achieve the maximum results from your interactive voice response programs, consider using our professional voice recording services. Database Systems Corp. has contracted with many professional voice talents that you can sample by visiting our IVR Voice Prompts web page. These services can be provided to you at affordable prices and can put a finishing touch on your inbound calling campaign. The professional voice recordings are produced in minimal time at a professional recording studio.

IVR Software Features

IVR Management Reports

• Visual Basic interface
• EZTRAN Flow Control
• Client/Server Architecture
• DNIS Controlled
• Voice Mail IVR
• Multiple Scripts
• Play Message and Prompt
• Play Music On Hold
• Mix Messages and Text
• Call Outside Line and Transfer Call
• Call Outside Line and Prompt for Input
• Connect Caller to Outside party
• Record Caller Message and Store
• C or C++ library
• User Navigation and Selection
• Interactive Voice Response Phone Key Input
• Route Caller to Selected Agent Groups
• Database Access and Update
• Software Programming Wizard for Fast Development
• Text To Speech Software (TTS)
• Response Logging and Reports

Product Information

Contact Database to learn more about our Interactive Voice Response Systems.