Contact Center Outsourcing Directory

Are you looking for a contact center outsourcing company?

Database Systems Corp. (DSC) provides call center technology including phone systems and call center software. EasyIVR is our service division providing Interactive Voice Response and Voice Broadcasting phone services.

The following is a list of organizations that according to their website descriptions provide contact center outsourcing services that are complementary to our product offerings.

If your organization provides contact center outsourcing services and if you would like your website included in this directory, please use our Submit Call Services Website form. It's FREE and simple to add your website.

PLEASE NOTE Information presented on this page was provided by each company or found on the website listed with this company. Database Systems Corp. does not warrant the accuracy of this information. For current information, please visit the website listed with each organization.

Featured Contact Center Outsourcing Websites

• EasyIVR - www.easyivr.com
  
  We offer complete inbound call center answering services as well as contact center outsourcing.
  
  Our inbound contact center service center processes phone calls using an interactive voice response (IVR) system that answers toll free number phone calls without an operator.
  
  Our outbound contact center outsourcing services include message broadcasting that allows you to send simultaneous messages to clients or prospects without the need for operators.

Contact Center Outsourcing Websites (alphabetical)

• Call Center Staff Leasing - www.callcenterstaffleasing.com
  
  Are you looking for a simple and effective outsourcing or offshoring call center solution with advanced functionality?
  
  Call Center Staff Leasing is an Atlanta, Georgia USA based company, owning and operating call centers and contact centers in Makati City (metro Manila ), Philippines . We bring you an innovative and simplified call center staffing solution by providing the people, training, technology, infrastructure and advanced call center software for one all inclusive price per person.



• CallCenterExpress - www.callcenterexpress.com
  
  CallCenterExpress is a revolutionary concept in call center technology. Offered as a subscription-based hosted service, it can quickly provide companies of all sizes with world-class contact center functionality, without the traditionally associated expense of customer premise equipment.



• Contact America - www.contact-america.com
  
  Contact America is among the top call center outsourcing companies in America. We work with world-class companies providing a variety of call center services centered on Customer Relationship Management (CRM), customer service, customer acquisition and customer retention. Some of our Call Center Outsourcing Services include inbound and outbound campaigns, 800#s, telemarketing sales, customer service, and technical support.



• Contactual, Inc. - www.contactual.com
  
  Contactual is the most reliable, scalable and easy-to-use On Demand contact center on the market today. Contactual is the only On Demand contact center that is 100% provisioned over the Internet, so you can be up and running in just a few hours, and your agents can be anywhere. All you need is a phone and a browser. No specialized hardware, no telecom requirements, no up-front capital expenditures -- Contactual is the easiest way to set up a world class call center.



• Customer Operations Performance Center Inc. - www.copc.com
  
  Customer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring best practices in call centers, and training contact centers and vendors for certification. Its founders had extensive experience in Strategy Consulting and Call Center operations.



• EDS - Contact Center Outsourcing - www.eds.com
  
  EDS Contact Center Outsourcing Services can help you transform your business by dramatically lowering your cost per contact by as much as 40 percent while providing a more consistent customer experience. These results are achieved through EDS global capabilities that can enable you to increase call deflection to lower cost channels such as self-service, interactive voice recognition and speech recognition; reduce cost through labor arbitrage; reduce talk time through workflow process optimization; and improve productivity enabled by EDS' global contact center infrastructure.



• ICT GROUP - www.ictgroup.com
  
  ICT has the resources, technology and operational expertise in place to help companies expand globally and exceed their customer sales, service and marketing expectations.
  
  ICT's diversified suite of customer relationship management (CRM) solutions, combined with our value-added focus and flexible near-shore and offshore operations, differentiates us from the competition and provides clients with optimal scalability and choice.



• Performance Telemarketing, Inc. - www.performancetm.com
  
  Performance Telemarketing is a Call Center Outsourcing Consulting Company that provides NO CHARGE Agency Identification & Selection. PTI assists businesses of ALL SIZES to increase the profitability of their Call Center or BPO operations by OUTSOURCING to quality agencies in North America and throughout the world (i.e. India, The Philippines, Pakistan, Central America, etc).



• SupportForce - www.supportforce.com
  
  From the global leader in on-demand CRM comes a new way to help organizations of any size, in any industry — anywhere — improve the quality and performance of their customer service operations. Whether you're managing a multi-channel contact center or staffing an internal help-desk, Supportforce delivers all the features you need to provide world-class customer service with every interaction.



• Tel*Assist - www.telassist.com
  
  Tel*Assist offers call center outsourcing solutions for all of your call management needs.
  
  Tel*Assist can develop a complete communications plan for your company with a full range of call center outsourcing services, including web enabled customer service and support, dispatch and help desk service 24/7.



• Triplefin - Contact Center Outsourcing - www.triplefin.com
  
  If it's too expensive to provide in-house customer service or if you need additional support, Triplefin can design a program to specifically meet your needs and budget levels.
  
  We have extensive experience in managing our clients’ customer relationships, from providing customer care, to serving as the primary point of contact with our clients’ customers.

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