Contact Center Consultant Directory

Are you looking for a contact center consulting services?

Database Systems Corp. (DSC) provides call center technology including phone systems and call center software. EasyIVR is our service division providing Interactive Voice Response and Voice Broadcasting phone services.

The following is a list of organizations that according to their website descriptions provide contact center consultant services that are complementary to our product offerings.

If your organization provides contact center consulting services and if you would like your website included in this directory, please use our Submit Call Services Website form. It's FREE and simple to add your website.

PLEASE NOTE Information presented on this page was provided by each company or found on the website listed with this company. Database Systems Corp. does not warrant the accuracy of this information. For current information, please visit the website listed with each organization.

Featured Contact Center Consultant Websites

• EasyIVR - www.easyivr.com
  
  We offer complete inbound call center answering services as well as contact center outsourcing.
  
  Our inbound contact center service center processes phone calls using an interactive voice response (IVR) system that answers toll free number phone calls without an operator.
  
  Our outbound contact center outsourcing services include message broadcasting that allows you to send simultaneous messages to clients or prospects without the need for operators.

Contact Center Consultant Websites (alphabetical)

• BCE Elix - www.bceelix.com
  
  BCE Elix has earned the reputation of being a renowned specialist in the planning, implementation, and support of the state-of-the-art contact center applications that are at the core of our clients' operations. Our solid and unparalleled expertise in contact center technology is a key success factor in all our consulting mandates.



• Call Center Staff Leasing - www.callcenterstaffleasing.com
  
  Are you looking for a simple and effective outsourcing or offshoring call center solution with advanced functionality?
  
  Call Center Staff Leasing is an Atlanta, Georgia USA based company, owning and operating call centers and contact centers in Makati City (metro Manila ), Philippines . We bring you an innovative and simplified call center staffing solution by providing the people, training, technology, infrastructure and advanced call center software for one all inclusive price per person.



• CallCenterExpress - www.callcenterexpress.com
  
  CallCenterExpress is a revolutionary concept in call center technology. Offered as a subscription-based hosted service, it can quickly provide companies of all sizes with world-class contact center functionality, without the traditionally associated expense of customer premise equipment.



• Contact America - www.contact-america.com
  
  Contact America is among the top call center outsourcing companies in America. We work with world-class companies providing a variety of call center services centered on Customer Relationship Management (CRM), customer service, customer acquisition and customer retention. Some of our Call Center Outsourcing Services include inbound and outbound campaigns, 800#s, telemarketing sales, customer service, and technical support.



• Contactual, Inc. - www.contactual.com
  
  Contactual is the most reliable, scalable and easy-to-use On Demand contact center on the market today. Contactual is the only On Demand contact center that is 100% provisioned over the Internet, so you can be up and running in just a few hours, and your agents can be anywhere. All you need is a phone and a browser. No specialized hardware, no telecom requirements, no up-front capital expenditures -- Contactual is the easiest way to set up a world class call center.



• Customer Operations Performance Center Inc. - www.copc.com
  
  Customer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring best practices in call centers, and training contact centers and vendors for certification. Its founders had extensive experience in Strategy Consulting and Call Center operations.



• EDS - Contact Center Consultants - www.eds.com
  
  EDS Contact Center Outsourcing Services can help you transform your business by dramatically lowering your cost per contact by as much as 40 percent while providing a more consistent customer experience. These results are achieved through EDS global capabilities that can enable you to increase call deflection to lower cost channels such as self-service, interactive voice recognition and speech recognition; reduce cost through labor arbitrage; reduce talk time through workflow process optimization; and improve productivity enabled by EDS' global contact center infrastructure.



• iGATE Global Solutions Ltd. - www.igate.com
  
  Contact Center Consulting: Our contact center maturity assessment model measures a contact center along 7 dimensions and benchmarks the performance against industry standards to identify and prioritize improvement opportunities.



• ICT GROUP - www.ictgroup.com
  
  ICT has the resources, technology and operational expertise in place to help companies expand globally and exceed their customer sales, service and marketing expectations.
  
  ICT's diversified suite of customer relationship management (CRM) solutions, combined with our value-added focus and flexible near-shore and offshore operations, differentiates us from the competition and provides clients with optimal scalability and choice.



• ISC Consultants, Inc. - www.isc.com
  
  ISC Contact Center Consulting Services - Whether the issues are large or small, ISC can assist you in the specific areas you’re concerned about.
  
  If your needs are short term, we can focus on how "quick fixes" can be achieved. For example, you may have noticed a specific symptom -- contact statistics that don’t seem to add up, rising abandons, forecasts drifting off target. Or you may want an overall tune-up, to make sure your whole system is meeting or exceeding industry standards. ISC's specialists will use their extensive knowledge of the contact center environment to help you identify and implement a cost-efficient solution quickly.



• Lorentz Consulting - www.lorentzconsulting.com
  
  Lorentz Consulting provides traditional and e-business analysis, strategic planning, development, design, and implementation. Our consulting and technology services focus on refining business and communication processes through customer-facing communications such as Internet, contact-center, and voice processing. Our solutions are centered on Customer Relationship Management methodologies to meet and exceed the demands of the modern consumer. The result for our clients is a distinctive competitive advantage through best-of-breed systems for attracting customers, building loyalty, and reducing operational costs.



• NuComm International Solutions Inc. - www.nucomm.net
  
  NuComm International Solutions Inc. brings the "best practices," expertise and successful techniques of leading contact center operations to your business.
  
  If you are responsible for driving performance and getting results in a call center or other customer relationship management (CRM) environment, you can benefit from the wide range of support offered by NuComm International Solutions.



• Performance Telemarketing, Inc. - www.performancetm.com
  
  Performance Telemarketing is a Call Center Outsourcing Consulting Company that provides NO CHARGE Agency Identification & Selection. PTI assists businesses of ALL SIZES to increase the profitability of their Call Center or BPO operations by OUTSOURCING to quality agencies in North America and throughout the world (i.e. India, The Philippines, Pakistan, Central America, etc).



• Strategic Contact - www.strategiccontact.com
  
  Are you looking for a call center consulting firm to help your company solve problems, achieve your business goals, or optimize your technology and operations environments? Strategic Contact wants to be your partner in success. Strategic planning is more important than ever. It is crucial that you clearly define, align, and successfully execute your business, operational, and technology strategies to achieve your goals. You need to maximize the value of your company's technology infrastructure and applications, as well as your operations and interactions with customers. Strategic Contact can help you achieve your business objectives.



• SupportForce - www.supportforce.com
  
  From the global leader in on-demand CRM comes a new way to help organizations of any size, in any industry — anywhere — improve the quality and performance of their customer service operations. Whether you're managing a multi-channel contact center or staffing an internal help-desk, Supportforce delivers all the features you need to provide world-class customer service with every interaction.



• Tel*Assist - www.telassist.com
  
  Tel*Assist Call Center Outsourcing Services reliably responds to your call management challenges by developing a complete communications plan for your business. With expertly trained staff, Tel*Assist provides call center services days, nights, weekends and holidays. Through customer service and operational expertise, Tel*Assist provides a full range of call center services, including program building for customer support, order taking, dispatch and tier 1 help desk.



• Triplefin - Contact Center Outsourcing - www.triplefin.com
  
  If it's too expensive to provide in-house customer service or if you need additional support, Triplefin can design a program to specifically meet your needs and budget levels.
  
  We have extensive experience in managing our clients’ customer relationships, from providing customer care, to serving as the primary point of contact with our clients’ customers.

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