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Call Center Services
Database Systems Corp. (DSC) offers inbound and outbound call center services that automatically answer phone calls and broadcast phone messages. Our inbound call center processes phone calls using our award winning interactive voice response (IVR) system that answers calls without an operator.
Our outbound call center provides voice broadcasting that allows you to automatically transmit recorded voice messages to customers, employees or the general community.
Non profit organizations and businesses alike can reduce costs and improve service by using our inbound call center phone service and outbound voice messaging center.
Database has been developing call center solutions since 1978 including our phone answering software - thus we are uniquely positioned to manage your call answering campaigns saving your organization both time and money.
Because our phone software was created in-house, we can deliver comprehensive call center services quickly -- providing you with a competitive advantage in the marketplace.
From external database access to internet and intranet integration including XML messaging, DSC can provide very custom phone applications. You will also find our call center service to be quite affordable.
Contact Database for a FREE analysis and quote and to learn more about our call center services.
Inbound Call Center Services
Our inbound call center services are more than just simple phone answering services. We provide the following features that are not available with most 800 service providers:
- Your Own 800 Number
- Calls Answered By Our Phone Systems
- Optional Professional Voice Prompts
- Unlimited Menu Selection By Caller
- Simple To Complex Caller Routing
- Complex Outside Phone Dialing Rules
- 750 Minutes Of Call Time Included
- Database Access and Update
- Website and Server Data Access
- Text To Speech Data Conversion
- Call Recording and Messaging Service
- Online Reporting with Realtime Update
- Much More....
Call today to learn more about this full featured service that is affordable to virtually any business or organization that requires professional 24 hour answering services.
IVR Phone Systems
DSC not only provides call center services, but now offers an affordable and expandable IVR and Voice Broadcasting analog phone system. This 4 line phone system includes our IVR Wizard software or comes optionally with our comprehensive software development toolkit.
You can program your own system or we can provide you with a custom IVR or voice broadcasting application. These call center services can be easily ported to our digital T1 phone system (PACER) when your call volume requires a larger system.
DSC offers voice broadcast and IVR software including our IVR wizard development tool for creating IVR applications. This wizard guides you through each step when defining your IVR applications. Phone applications can be implemented quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.
Contact Database to learn more about our call center answering services and voice broadcasting phone services.
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