Since 1978, Database Systems Corp. has been providing its clients with computer technology products and services. DSC is a leading provider of computer telephony integration (CTI) phone systems and software solutions.

DSC offers complete IVR programming services and applications development. IVR, short for interactive voice response, is a technology that allows a phone caller to interact with the phone system without operator intervention. Whether your phone application is simple or complex, DSC can develop your phone campaign quickly and have your application in production within days.

Our professional staff of IVR programming staff can analyse your phone application and develop it to your specifications. Your phone campaign does not have to conform to a static IVR system. Instead our IVR system and services will answer your calls according to your business model.

Our custom IVR software and turnkey IVR phone systems are designed to meet today's complex business challenges.

An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension.

Our business phone system is an automatic answering system, collecting useful information from a caller before the call is processed or transferred to an agent. The IVR system could fulfill the caller’s request without a transfer.

Our IVR software gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.

Contact Database for a FREE analysis and quote and to learn more about our IVR programming services and phone systems.

IVR Reports

• Client/Server Architecture
• C or C++ library
• Visual Basic interface
• EZTRAN Flow Control
• Database Access and Update
• Text To Speech Software (TTS)
• Mix Messages and Text
• Programming Wizard for Fast Development
• DNIS Controlled
• Multiple IVR Scripts
• Play Message and Prompt
• Interactive Voice Response Phone Key Input
• Play Music On Hold
• Call Outside Line and Transfer Call
• Call Outside Line and Prompt for Input
• Connect Caller to Outside party
• Record Caller Message and Store
• User Navigation and Selection
• IVR Voice Mail
• Route Caller to Selected IVR Agent Groups
• Response Logging and Reports

Interactive Voice Response System

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. Our IVR Solution lets you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.

Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

Most IVR systems are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications. PACER Interactive Voice Response systems operate in a client/server environment and the script that controls our IVR systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet. This interactive voice response program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER interactive voice response system to be played to the caller.

IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software API’s. We also provide you with our own IVR software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of IVR applications.

For a complete listing of this software library, visit our IVR Software Development Toolkit web page.

The WIZARD Message Broadcasting system fully supports XML Push client/server applications. Application servers can now send XML protocol messages to our WIZARD phone system to automatically dial a number and play a recorded message. For hearing impaired phone devices, text is converted to standard TTY / TDD formated messages. For standard phone delivery, text messages can be converted to a voice message using our text to speech application software. Multiple phone numbers can be called and multiple messages delivered (answering machine versus "live" answering), with touchphone response and call transfer capability available for standard phone messages.

To achieve the maximum results from your ivr and voice broadcasting phone programs, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our IVR Voice Prompts web page. These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced in minimal time at a professional recording studio.

Contact Database to learn more about our IVR programming services. DSC provides a comprehensive IVR solution including IVR software and phone systems.