Database Systems Corp. (DSC) is a leading provider of contact center technology and products. DSC offers complete IVR management software and services for small to large organizations. Our IVR management solutions support both digital and analog phone lines.

An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension. It enhances our phone system's current robust features of predictive dialing, ACD, and digital call recording.

By responding to prompts provided by our IVR system, callers can now receive any information you choose to make available. Call centers in particular can become instantly more productive by letting the phone system gather caller information, verify caller identity, and if necessary determine the best service representative to handle this request using our interactive voice response techology.

Contact Database to learn more about our IVR management software and services.

IVR Phone System Demonstrations

Database Systems Corp. has prepared a full length presentation of our PACER and WIZARD phone systems with IVR features that you can easily download and view. Included in this presentation are several different interactive voice response presentations and campaign demonstrations along with an explanation of our IVR capability with online reports.

This presentation includes our product's robust features plus a tutorial on predictive dialing. Also included is a presentation on remote agents and web integration. Simply click on the image to your right to start the download process of our IVR Phone Demonstration.

IVR Management Benefits

• Extending hours of operation (24 by 7)
• Automating routine tasks thereby freeing agents to
  concentrate on more complex service requests
• Speeding response times to callers
• Expanding call capacity faster and at a lower cost
• Complete 800# and Toll free inbound service
• Providing multi-lingual support
• Reducing the cost of call center agent turnover

IVR Wizard Software Speeds IVR Development

Interactive Voice Response System

DSC provides IVR management software including our IVR wizard development tool for creating interactive voice response applications. Our IVR software lets you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive and custom IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.

Data collected by your phone ACD (Automatic Call Distribution) or IVR interactive voice response systems (IVRS) can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

IVR Management Applications

• Literature Fulfillment
• Employee Testing and Evaluation
• Order Entry and IVR Programming
• Credit Card Processing
• Order Status
• IVR Management Products
  
• Customer Satisfaction Surveys
• Employee Benefit Call Surveys
• Market Research Surveys
• Message and Recording Services
• Locator Services
• Customer Service
• Voice Mail
• Inventory Confirmation
• Account Status
• Lead Generation & Capture
• Contests and IVR Opinion Polls

IVR Management Software Features

IVR Management Reports

• IVR Management Service
• IVR Programming Wizard
• Fast IVR Development
• IVR Client/Server Architecture
• 800 number systems and Toll Free systems
• DNIS Controlled
• Multiple IVR Scripts
• IVR Play Message and Prompt
• Interactive Voice Response Phone Key Input
• Play Music On Hold
• Call Outside Line and Transfer IVR Call
• Call Outside Line and Prompt for Input
• Connect Caller to Outside party
• Record IVR Caller Message and Store
• User Navigation and Selection
• IVR Voice Mail
• Route Caller to Selected IVR Agent Groups
• C or C++ IVR library
• IVR EZTRAN Flow Control
• Database Access and Update
• IVR Text To Speech Software (TTS)
• Mix IVR Messages and Text
• IVR Response Logging and Reports

IVR Management Information