Welcome to EasyIVR, the interactive voice response IVR hosting and phone answering service center for Database Systems Corp. (DSC).

DSC provides both turnkey IVR systems and complete business phone services using our award winning IVR technology and facilities.

Our IVR solution provides flexible results in minimal development time.

Using open IVR technology, our IVR solutions can access information anywhere on your network and over the web.

Contact DSC today. for a FREE analysis and quote and to learn more about our interactive voice response services and phone systems.

The following are definitions for terms that are related to interactive voice response or to computer telephony applications and programs.

• ACD - Automatic Call Distribution
  
• ANI - Automatic Number Identification
  
• ARU - Automated Response Unit
  
• AVR - Automatic Voice Response
  
• CTI - Computer Telephone Integration
  
• DNIS - Dialed Number Identification Service
  
• IVRS - Interactive Voice Response Systems
  
• TUI - Telephone User Interface
  
• VRU - Voice Response Unit
  
• VUI - Voice User Interface
  

This section of our technical library presents information and documentation relating to IVR Solutions and Interactive Voice Response software and products. Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country. The PACER and WIZARD IVR system is just one of many DSC call center phone system features..

What is IVR Software?. An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension.

Interactive Voice Response (IVR) is a software application that accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media.

IVR is usually part of a larger application that includes database access.

Common IVR applications include

Selective information lookup (movie schedules, etc.)

An IVR application provides pre-recorded voice responses for appropriate situations, keypad signal logic, access to relevant data, and potentially the ability to record voice input for later handling. Using computer telephony integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display.

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IVR Software and Business Phone Services

Database Systems Corp. (DSC) offers complete interactive voice response IVR systems and software for small to large organizations. Our IVR development solutions support both digital and analog phone lines.

Business and Toll free phone numbers (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country. Our IVR software and phone system adds another dimension to the PACER call center solutions.

"Try Before You Buy" IVR Phone Services

Our award winning interactive voice response development software and phone system may be purchased or we can provide your organization interactive voice response IVR outsourcing at our own IVR call center. This IVR service option lets you test market any IVR campaign quickly, and if successful, you can very easily bring this interactive voice response application inhouse. This also is a very cost effective alternative to acquiring your own IVR system if the call volume and activity does not warrant the expense of a new phone installation.

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