Inbound Telemarketing Service and Products

Database Systems Corp. (DSC) provides telemarketing software solutions as well as telemarketing phone systems that are ideally suited for telemarketing service centers and service support organizations.

Applications includes CRM and customer data management software as well as computer telephony integration systems. These products help your telemarketers communicate effectively with your clients and prospects. Call back information is maintained as well as customer profiles that assist your telemarketers when on the phone. Our call center phone system is perfectly matched with this software to provide your organization with the most modern technology available.

Using these advanced telemarketing solutions, your telemarketers can work from a central location or can work at home. The following is a demonstration and description of our telemarketing products.

Predictive Dialers With Message Broadcasting

DSC offers two families of telemarketing phone systems. The PACER phone series supports digital T1 phone lines and the WIZARD phone system supports analog phone lines. These systems are both outbound telemarketing dialers and telemarketing phone systems that handle inbound telemarketing calls for a wide range of contact centers.

Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your service agents. The PACER and WIZARD include ACD and IVR components, plus call recording capability. Using industry standard components, the PACER phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost. And these phoes have predictive dialing capability that cannot be found in most of larger telemarketing equipment.

The PACER and WIZARD phone system can connect calls to your employees working at home or in a local or remote office. These telemarketing dialers communicate with applications written on Unix, Linux, or PC servers over a LAN. For a complete product presentation, download our PACER Demo.

Telemarketing Systems Telemarketing Phone System DSC offers an affordable and expandable analog IVR system. This 4 line IVR system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit. You can program your own system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system. DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. IVR development applications can be designed and implemented quickly. Simply record your phone prompts and fill in the blanks. Telephone surveys can be put together in a logical and simple fashion.

Inbound Telemarketing IVR and ACD Systems

Automatic call distribution systems are the heart of inbound call centers. ACD systems and Interactive Voice Response IVR systems are call routing utilities for incoming calls and can be even used to route calls originated by our predictive dialer to the next available agent. Our PACER phone system comes with a complete automatic call distribution system for call routing.

PACER's ACD system and automatic call distributor can route calls based on the dialed phone number (DNIS) and the time of day. Additionally, the PACER IVR system can intelligently route calls using complex conditional logic. The PACER conforms to way you do business.

Telemarketing Product Demonstrations

DSC has prepared full length presentations of our outbound and inbound telemarketing software and telecommunications products that you can easily download and view. Included are several different demonstrations of application development tools, CRM campaigns, and a presentation on our telemarketing phone system (PACER). This presentation describes PACER's robust features plus a tutorial on predictive dialing. Also included is a presentation on remote agents and web capabilities. Simply click on the graphic image to your left to download and view our Call Center Demonstration.

Telemarketing Software and CRM Solutions

TELEMATION CRM software is our award winning Customer Relationship Management application employed in a wide variety of organizations including contact centers, help desks, customer service centers, service bureaus, reservation centers and corporate call centers. The package has extensive CTI features and is fully integrated with our PACER phone system. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop telemarketing software applications quickly using the robost features found in the Telemation toolkit.

Telemarketing Software and CTI Applications

Computer Telephony Integration CTI software enables you to increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our PACER telemarketing equipment (or your existing call center phone system) with the custom functionality of Windows, Unix or Web applications. Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony telemarketing software, your telephone and computer work together to provide cost-saving benefits.

Telemarketers Working From Home

One of the important benefits of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our PACER outbound telemarketing dialer and phone system, combined with our inbound telemarketing application software and computer telephony products, fully supports remote agents. Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant.

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