Automatic Answering Service and IVR Phone Systems

Glossary of Terms (M-Z)

We have published a list of terms and phrases used frequently throughout our website. In addition when these terms are the subject of a particular webpage in our site. A link is available to go directly to this page where the term may be defined and explained.

EasyIVR Glossary of terms and abbreviations (Continued)

MTD	Mortgage Telemarketing Dialer
NDK	Network Development Kit
NETWORK	LAN, WAN, Internet
ODBC	Open Data Base Connectivity
OOP	Object Oriented Programming
OPD	Outsource Predictive Dialing
OPT	Opt Out Automatic IVR Do Not Call
PAS	Phone Answering Services
PC	Personal Computer with Windows operating system
PPC	Political Phone Campaign
PLS	Phone Store Locator System
POW	Pacer Over Web
PSS	Phone Survey Software
RED	Real Estate Dialer
RACC	Remote Access Call Center with Remote Agent Support
SMD	Smart Message Dialing
SON	Security Over Net
TAH	Telemarketing At Home / Telemarketing From Hom
TAS	Telephone Answering System
Thin Client	component residing on a PC
TFO	Toll Free Outsourcing
TFPS	Toll Free Phone System
TMO	Telemarketing Outsourcing
TM	Telemarketing
TS	Telesales
TSR	Telemarketing Service Rep. AKA Agent, AKA TMR
TSV	Teleservices
TTS	Text To Speech
TTV	Text To Voice
UNIX	A type of computer operating system
VBA	Voice Broadcasting Applications
VB	Voice Broadcasting
VBO	Voice Broadcast Outsource
VCC	Virtual PBX for Virtual Call Center
VMB	Voice Message Broadcast
VO	Voice Overs and Voice Over Talent
VPN	Virtual Private Network
VR	Voice Recording Voiceovers and Voiceover Talent
VRU	VRU Voice Response Unit
WAN	Wide Area Network
WINDOWS	GUI screens typically found in a Windows operating system environment
WOW	Window On the Web
WWW	World Wide Web
4GL	4th Generation Programming Language
1-800	Toll Free Phone Numbers
1-900	Pay-Per-Call Phone Numbers