Call Recording and Voice Recording Systems

Database Systems Corp. is a leading provider of call center technology including phone systems and computer telephony software.

Our PACER digital and WIZARD analog phone systems are designed to be complete call center solutions. Features of these systems include call center recording, predictive dialing, automatic call distribution (ACD), and interactive voice response (IVR). Call center voice recording and call logging are an invaluable feature in today's call center, helping monitor agent performance while performing quality assurance tasks. Order entry verification and confirmation can be easily accomplished when calls are recorded.

Digital message recording is also another means or media for your customers to communicate with you. Database Systems Corp. introduced its Digital Call Recording and Retrieval System (DRRS) to enhance call center performance by providing all of these recording functions.

Using our PACER call recording feature, call centers now have the ability to record and retrieve phone conversations in real time. Administrators can selectively record specific agents, all agents, certain campaigns, randomly, or even provide an agent with the ability to record on demand. Additionally, the recording option can be customized to meet virtually any set of business rules. Finally, since our digital call recording system was developed by DSC, support is performed by just one vendor, not many.

Contact Database Systems Corp. today at Call Database for a FREE analysis and quote and to learn more about our voice recording solutions.

Besides recording two way conversations during a normal call center phone interaction, the PACER call recording system can be used to record simple messages left by callers.

Likewise, with our Voice Broadcasting System, the contacted party can be prompted to leave a recorded message after listening to a message left by the PACER IVR phone system. This message recording feature greatly improves the productivity of your call center agents while adding flexibility to your calling campaigns.

Voice recording and call monitoring features have been added to our Computer Telephony (CTI) Softphone and API library allowing application programmers to embed call recording and retrieval features in existing PC, Linux/Unix, or Web applications.

Call recording can now be a standard feature within any existing application that requires a phone interface.

One of the important benefits of today's telecommunication advancements is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that support this capability.

Our call recording system, combined with our PACER and WIZARD call center phone systems, is an important tool for managing the performance of remote agents.

Using this technology, your call center workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant.

• Embedded voice recording systems within call center phone system
• Voice logging software tied with our CRM software system
• Integration within existing applications using our CTI application library
• Unique compression algorithm keeps WAV files small.
• Call recording systems support Windows 95/98/ME/NT/2000 (for client side)
• Call recording software accessible from Linux/Unix applications

• Call center voice logging and retrieval systems
• Call monitoring features
• Optimal recording quality and size for fast, easy retrieval
• Exceptionally large configurable storage
• Remote supervisor monitoring capability
• Complex search capabilities for call recording retrieval
  • by agent
  • by date
  • by time
  • by date range
  • by time range
  • DNIS
  • phone number(s)
  • combinations of above
  • by others

Contact Database to learn more about our call recording software and voice recording systems.