Business Phone Services - IVR and Voice Broadcasting

Database Systems Corp. (DSC) has been designing and developing computer related products since 1978. DSC offers complete inbound and outbound phone services and computer telephony products. Our inbound phone service answers phone calls using an IVR (interactive voice response) system that processes calls without an operator.

Businesses and organizations looking to reduce costs and to improve service can now contract their inbound business phone service and outbound message broadcasting at our phone service center. As designers of business phone systems and answering service software, DSC is uniquely positioned to manage your phone service and message service campaigns saving your organization both time and money.

Because our business phone service software was created in-house, we can deliver comprehensive call center outsourcing quickly - providing you with a competitive advantage in the marketplace. From external database access to web integration including XML messaging, DSC can provide very custom phone applications. Plus you will find our 800 phone service to be quite affordable.

Contact Database today to learn more about our business phone services and message broadcasting service.

Honda began as a small motorcycle manufacturer and is now a business that sells nearly 11 million products worldwide, including automobiles, motorcycles and power products. We have seen record-setting sales in the last three years, but still manage to retain the qualities of a small company. Qualities that we believe in. Unlike other global businesses that see size as the key to survival, Honda embraces the ideal that even as Honda operations expand around the globe, we want to maintain the qualities of a small company that is close to its customers. The ability to produce a worthwhile product with the speed, flexibility and efficiency of a small company and the essential elements of a large company — global reach and technological strength — is what drives us into the future and will continue to help us strategize our global efforts. Honda Corporation uses our business phone services to process inbound calls from employees who are unable to report to work. A full script allows the employees to describe why they are unable to work and reports are provided to management in a timely fashion.

Our automated phone service is more than just an answering service. We provide the following features that are not available with most phone service providers:

• Your Own 800 Phone Number
• IVR Hosting Services
• Calls Answered By Our Phone Systems
• Optional Professional Voice Prompts
• Unlimited Menu Selection By Caller
• Simple To Complex Caller Routing
• Complex Outside Phone Dialing Rules
• 750 Minutes Of Call Time Included
• Database Access and Update
• Website and Server Data Access
• Text To Speech Data Conversion
• Call Recording and Messaging Service
• Online Reporting with Realtime Update
• Much More....

Our phone service and message broadcasting system fully supports XML Messaging client/server applications. Application servers can now send XML protocol messages to our call processing center to automatically dial numbers and play recorded messages.

Text messages can be transmitted and converted to a voice message using our text to speech application software. Multiple phone numbers can be transmitted as well as multiple messages, with touchphone response and call transfer capability. For answering service clients, our inbound phone service applications can request information from your website or server using an XML Pull protocol.

IVR Phones

DSC now offers an affordable and expandable IVR platform. This 4 line IVR system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit.

You can program your own system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications.

Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.

More than just "Do Not Call" list verification. Like some dialers, we fully support a Do Not Call list check prior to calling your phone lists. However, another important FTC regulation is all but ignored by most predictive dialers.

Opt Out Technology

Because of FTC regulations, it is now more important than ever that your automatic Message Dialer gives call recipients the option to be removed from your calling lists. Our voice broadcasting phone dialer has an automatic "Opt Out" option that lets the recipient simply "Press 1...." and the dialed phone number will automatically be placed in a Do Not Call list maintained in the PACER and WIZARD dialer. Subsequent phone lists will be checked against this DNC file.

Additionally, the FTC requires a caller ID be provided with all telemarketing related calls. This number can be answered automatically by our integrated Opt Out program and the caller can remove the phone number by simply entering it on the touchphone keypad. This automatic "Opt Out" process requires no human intervention and satisfies the new FTC rules.

Phone Service Reports

• Business Phone Services and IVR Platforms
• 800 Answering Service with 800 Phone Service
• Voice Broadcasting Services
• Phone Answering Service
• Inbound Call Center Services
• Campaign Development and Design
• IVR Phone Application Implementation
• Phone Service Hosting
• Custom Phone Reporting
• Call Answering Service Software
• 800 Service with Database Integration
• Text To Speech Software Applications
• Professional Voice Recordings
• Quality Transcription Services
• Maintenance Phone Services

To achieve the maximum results from your inbound call center phone service and voice broadcasting phone services, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our Voiceover Talent and Voiceovers web page. These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced in minimal time at a professional recording studio.

Account Status Locator Services IVR Outsourcing Services Shipment Tracking Employee Testing/Studies Customer Surveys & Loyalty Programs Market Research Payroll Services 800 Service Voice Mail Claims Reporting Emergency Notification Credit Collections Mortgage Marketing Charitable Contributions

Product Ordering and Fulfillment Inventory Services Message and Recording Service Sweepstakes and Contests Invoice Payment IVR Phone Registration Lead Generation Satisfaction Surveys Voice Mail and Call Back Systems Calling Card Services Fund Raising Projects Political Advertising Appointment Reminders Severe Weather Warnings

Contact Database to learn more about our business phone services and message phone service.