Auto Attendant Phone Systems

Database Systems Corp. (DSC) has been providing state of the art computer technology since 1978 including computer telephony phone systems and software.

Our auto attendant and call routing system adds another dimension to our PACER (digital) and WIZARD (analog) call center phone systems. An auto attendant with Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension.

This call routing software enhances the PACER’s current robust features of predictive dialing, ACD, and digital call recording. The auto attendant acts as an answering service, front ending your phone, collecting useful information from a caller before the call is transferred to an agent. And the auto attendant call routing system could fulfill the caller’s request without a transfer.

The DSC call routing solution gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.

Database Systems Corp. phone systems support analog and digital phone lines. We can provide your organization with a cost effective and very affordable automatic phone answering system.

Contact Database today for a FREE analysis and to learn more about our auto attendant software and phone services.

Auto Attendant Systems

DSC now offers an affordable and expandable automatic phone answering system. This 4 line call routing system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit. You can program your own system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.

DSC provides auto attendant software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.

Our award winning skills based call routing system and phone system may be purchased, or we can provide your organization auto attendant and call routing services at our own IVR call center. This "Try before you buy" option lets you test market any Toll Free Service campaign quickly, and if successful, you can very easily bring this auto attendant application inhouse.

This also is a very cost effective alternative to acquiring your own call routing system, if the call volume and activity does not warrant the expense of a new phone installation.

Database Systems Corp. has prepared a full length presentation of our PACER phone system with IVR features that you can easily download and view. Included in this presentation are several different Auto Attendant presentations and PACER campaign demonstrations along with an explanation of our IVR capability with online reports. This presentation includes PACER's robust features plus a tutorial on predictive dialing. Also included is a presentation on remote agents and web integration. Simply click on the image to your right to start the download process of our PACER demonstration.

Auto attendant systems can reduce customer service costs and enhance your organization by:

• Providing Complete 800# and toll free service
• Analog Phone Answering Services
• Extending hours of operation (24 by 7)
• Automating routine tasks thereby freeing agents to
  concentrate on more complex service requests
• Speeding response times to callers
• Expanding call capacity faster and at a lower cost
• Providing multi-lingual support
• Reducing the cost of organizational turnover

Most auto attendant call routing systems are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications. PACER auto attendant systems operate in a client/server environment and the script that controls our call routing systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet. This auto attendant with IVR program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. The call routing system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER interactive voice response system to be played to the caller.

IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software API’s. We also provide you with our own IVR software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of IVR applications.

These are just a few applications for auto attendant and call routing systems:

• Voice Mail
• Order Entry
• Customer Service
• Literature Fulfillment
• Employee Testing
• Account Status
• Employee Evaluation
• Order Status
• Employee Surveys
• Market Surveys
• Customer Surveys
• Message Services
• Recording Services
• Locator Services
• Inventory Confirmation
• Credit Card Processing
• Lead Generation & Capture
• Contests and IVR Opinion Polls

To achieve the optimal results from your auto attendant and call routing application, consider using our professional voice recording services.

DSC have contracted with key professional voice talents that you can sample by visiting our Voiceover Talent web page. These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced in minimal time at a professional recording studio.

• IVR Voice Mail
• Route Caller to Selected IVR Agent Groups
• IVR Client/Server Architecture
• Digital and Analog Phone Support
• Play Music On Hold
• Call Outside Line and Transfer IVR Call
• Call Outside Line and Prompt for Input
• Connect Caller to Outside party
• Record IVR Caller Message and Store
• User Navigation and Selection
• C or C++ IVR library
• IVR EZTRAN Flow Control
• Database Access and Update
• IVR Text To Speech Software (TTS)
• Mix IVR Messages and Text
• IVR Response Logging and Reports
• 800 number systems and Toll Free systems
• DNIS Controlled
• Multiple IVR Scripts
• IVR Play Message and Prompt
• Interactive Voice Response Phone Key Input

Contact Database to learn more about our auto attendant systems and phone services.