Providing accurate and timely information and solutions to your customers is probably one of the greatest challenges faced by any business today. Technology from Database Systems Corp. can greatly improve the quality and productivity of your service organization.
Basic inbound calls can be prioritized and some service can be totally automatic. Routing of calls to your field service agents is just one function that our phone system and software can perform. Collecting problem report information and providing error status reporting is a simple task for our help desk phone system.
Outbound calls can be automatically placed to remind customers of service calls and to dispatch or notify technicians. A message can be played to your customers or left on an answering machine. Service reps or customers can make selections from a menu or leave a message for your service department.
If the rep or customer needs to talk with a member of your service group, the message can be programmed to allow a "Press 1...." option and the call will be transferred to one or more designated phone numbers. Here are a few examples of how our automated phone system can benefit your help desk and customer service organization.
For a further description of this technology, visit our
Phone Customer Service web page.
Database Systems Corp. provides interactive voice response (IVR) services and Voice Broadcasting services to a wide variety of companies and organizations. EasyIVR.com is our primary website for this service division of DSC.
Help Desk Phone Applications
- Problem Reports
- Help Desk Surveys
- System Information
- Service Rep Scheduling
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- Problem Status
- Remote Dispatch
- Call Logs and Stats
- 24 x 7 Service
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- Open Trouble Tickets
- System Outages
- Emergency Communications
- Voice Mail Systems
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The following companies and organizations utilize our voice broadcasting services or inbound call center answering services at our outsourcing facility.
These companies may also have purchased one or more call center products from DSC.
AT&T Wireless Network Control Center
AT&T WNCC uses our voice broadcasting center with XML Push to notify internal personnel whenever a network outage occurs
(i.e Routers, TDMAs, GSMs, and general cellular infrastructure). Personnel receive up to three different notifications - when a unit fails, an interim update, and when the unit returns to operation.
A dynamic message is created (text to wav) by WNCC which identifies the specific region where the outage occurred along with a list of who to call.
Blueshift
Blueshift, Inc. is an Atlanta-based business and IT solutions firm with an offshore development center in Chennai, India. Blueshift has been delivering a comprehensive suite of IT solutions and services since 1992. Blueshift is currently utilizing Interactive Voice Response to route calls to live agents and collect customer information.
Easy-Automation Inc.
Easy Automation Inc. (EAI) based in Welcome, Minnesota, specializes in serving the feed automation needs of commercial and farm customers. Easy Automation Inc. is the GOLD STANDARD in feed and ingredient information processing systems by combining common sense with advanced technologies. Easy-Automation currently utilizes a Wizard IVR system to provide their customers with the ability to update their account and feed information.
Exchangeblvd.com
ExchangeBlvd.com provides consumers, manufacturers, and retailers a groundbreaking solution for liquidating specialty products by integrating proprietary auction marketplace technology with traditional brick and mortar merchandising. Exchangeblvd.com utilizes Interactive Voice Response to provide customers with the ability to check their order status. The IVR also collects credit card information that is processed by Exchangeblvd.com. If no information is found, the caller may leave a voicemail message that is immediately forwarded to Exchangeblvd.com.
Flowerbuyer.com
Flowerbuyer.com is an online auction house that offers a wide variety of flowers from approximately 400 growers around the world. Flowerbuyer.com currently utilizes Voice Broadcasting to remind clients of upcoming events and auctions.
Mining Gold Corporation
Mining Gold Corporation is a Florida based organization that provides reliable customer information using data mining techniques. Mining Gold Corporation currently utilizes Voice Broadcasting to invite their clients to seminars and company-sponsored events.
Odd Job Stores
Odd Job Stores, Inc. is a major closeout retailer operating stores in New York, New Jersey, Connecticut, Pennsylvania, Delaware, Ohio, Kentucky and Michigan under the names Odd Job, Odd Job Trading, and Mazel's. Company information is available on the Internet at www.oddjobstores.com.
Odd Job Stores utilizes our Interactive Voice Response IVR services and facilities for customer service and assistance. Customers and prospects can call an 800 number managed by our IVR software and obtain the nearest store based upon a zip code entered on their touchphone keypad.
Positive Pain Management
Positive Pain Management is a Texas based company offering worker’s compensation assistance to clients experiencing chronic pain. Positive Pain Management currently utilizes the Wizard Voice Broadcasting system to keep clients informed of upcoming events and to generate new business.
Progressive Impressions International
Progressive Impressions International utilizes interactive voice response technology to gather data for customer surveys. Customers enter a unique identifier in order to select one of eight different surveys. Custom reports have been developed to further analyze collected data.
Spectrum Technologies
Spectrum Technologies manufactures and distributes affordable, leading-edge measurement information technology to the agricultural market throughout the world. Founded in 1987, Spectrum is headquartered in Plainfield, IL.
Spectrum Technologies utilizes our voice broadcasting service to notify customers regarding product shipping information and schedules.
Wilcox Bros. Lawn Sprinkler
Wilcox Bros. Lawn Sprinkler has been around for over 15 years striving to provide its customers with the best quality in residential irrigation. Wilcox Bros. Lawn Sprinkler is currently utilizing Voice Broadcasting to remind their customer to renew services and to provide details regarding upcoming promotions.
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