Accepting phone orders for tickets to concerts, sporting events, or other types of entertainment can become more efficient using technology from Database Systems Corp. Callers can be routed to reservation agents or can simply obtain concert or event information at the touch of a phone key.
Recorded messages can be left by the caller during after hours and a ticket agent can call them back to complete the transaction. Event information such as dates, times, and locations can be given to the caller 24 hours a day.
Upcoming concerts and sporting event information can be provided to the caller on demand, or can be automatically played if they are required to wait for the next available agent.
Our phone system is capable of doing far more. Outbound call campaigns can be launched announcing a new concert or upcoming event. Pre-recorded messages can be played to call recipients or answering machines.
If the prospective concert attendee needs to talk with a reservation agent, your message can be programmed to allow a "Press 1...." option and the call will be transferred to your ticket office.
Calls can also be automatically placed if you need to notify attendees of a special event or if the event has been changed or cancelled. Here are a few examples of how our automated phone system can benefit your organization.
Database Systems Corp. provides interactive voice response (IVR) services and Voice Broadcasting services to a wide variety of companies and organizations. EasyIVR.com is our primary website for this service division of DSC.
Entertainment Phone Applications
- Concert Information
- Call Reservations
- Upcoming Events
- Ticket Office Info
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- Sporting Events
- Payment By Phone
- Season Tickets
- 24 x 7 Service
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- Directions To Event
- Event Cancellations
- Voice Mail Systems
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The following companies and organizations utilize our voice broadcasting services or inbound call center answering services at our outsourcing facility.
These companies may also have purchased one or more call center products from DSC.
Arizona Cagers
Arizona Cagers Basketball Club, under the direction of its parent company, Baseline to Baseline L.L.C., provides the student-athlete opportunities through tournament competition, player development, camps, clinics and intense practice sessions plus much more.
Using our voice broadcasting services and facility, Arizona Cagers provides calls to individuals or answering machines to notify members of events, reminders, and news.
Firebirds International, LLC
Firebirds International is a leader in designing restaurant concepts and delivering the highest quality food and service in innovative atmospheres. Firebirds International, LLC currently utilizes Interactive Voice Response to allow its customers to call and verify the balance of their gift card.
Great Expectations
Great Expectations is one of the oldest and largest dating service providers in the world. IVR (Interactive Voice Response) provides members the ability to locate social functions in their area based upon zip code entry. Great Expectation members can also listen to detailed information on where and when these functions are held and if meetings are available in their immediate area.
JSH&A
JSH&A is a public relations firm that utilizes our IVR services. The program we are providing allows consumers the ability to RSVP
to a promotion held at a local nightspot in ten major cities. The product is a new alcoholic beverage being co-marketed with the release of a new book
called the "Pink Drink Book."
MSA (Model Search America)
Model Search America (MSA) is the world's largest scouting company for the fashion modeling, commercial modeling and acting industries.
MSA utilizes our IVR (interactive voice response) services to record order confirmations. Voice recordings are emailed real time and logged for future reference.
Seattle Center
Seattle Center is one of the nation's most extraordinary urban parks and entertainment centers, with over 10 million visitors a year. Seattle Center utilizes DSC's Emergency Notification Services to broadcast important information concerning event servicing and operations. ENS allows the Seattle Center to contact over 60 key employees simultaneously in case of an emergency.
Soul Revival
Soul Revival uses our simple voice broadcasting services to announce upcoming events to individuals or answering machines. Events include Jazz concerts and other musical and artist performances.
Spectrum Theatre Company Inc.
Spectrum Theatre utilizes our voice broadcasting and messaging service to contact patrons of its theater. Messages are left both to answering machines as well as individuals. Patrons are notified of upcoming events and performances.
Telvue Inc.
Voice broadcast upcoming pay-per-view entertainment and sporting events with instructions on how to order the program. Messages sent to individuals and to answering machines.
Torah Academy of Boca Raton
Voice broadcasting to answering machines and individuals. Used for concert notification and for subsequent contacts with faculty members for general events.
Vibes Media
Vibes Media has been creating text message-based marketing programs for the past 5 years, and has developed proprietary interactive software and promotional programs that enable marketers to communicate with, motivate, and retain their customers in ways they never could before. Vibes Media utilizes Interactive Voice Response to offer clients an alternative to text-message based marketing. The IVR allows callers to enter contests and listen to promotion details.
The following companies and organizations utilize our voice broadcasting services or inbound call center answering services at our outsourcing facility.
These companies may also have purchased one or more call center products from DSC.
Contact DSC to learn more about our concert information and entertainment calling services and phone answering services.
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